CLARE BOSSE
Nashville,TN
Summary
Experienced with managing customer relationships and delivering exceptional support to ensure satisfaction. Utilizes effective communication and problem-solving skills to address client needs and implement solutions. Track record of fostering strong collaborations and adapting to dynamic environments for continuous improvement.
Overview
5
5
years of professional experience
Work History
Customer Success Specialist
BerniePortal
12.2024 - Current
- Lead onboarding and implementation calls for employer clients adopting COBRA and pre-tax benefit services, ensuring smooth system setup and accurate data integration.
- Serve as a TPA for pre-tax benefits programs, including HSA, FSA, and Dependent Care FSA, managing account setup, contributions, and participant support.
- Administer COBRA continuation coverage in full compliance with federal regulations.
- Partnered with brokers and direct clients to resolve complex software issues, managing daily technical support tickets and identifying trends to enhance system reliability.
- Built and maintained HRIS portals, facilitating client onboarding and ensuring ongoing system functionality.
- Utilized Zoho CRM to track and manage employer opportunities, strengthening service relationships.
Client Support Specialist
Insight Alliance
10.2023 - 12.2024
- Streamlined new client onboarding by processing life and disability insurance applications and maintaining precise records.
- Oversaw client accounts and administrative systems, promptly resolving data and account discrepancies.
- Facilitated client account setup and ensured data accuracy for financial advisers during financial planning process.
Print Operator
Parchment
Cincinnati, OH
05.2022 - 08.2022
- Conducted quality control on unset diplomas to ensure production accuracy.
- Managed addressed and mailing process for printed diplomas to graduates.
- Organized stock inventory to maintain orderly storage and quick retrieval.
- Managed organization and filing of archived documents.
Student Assistant
Naegle & Kleb Funeral Home
05.2021 - 08.2021
- Executed removals and transfers of deceased individuals from nursing homes, hospitals, or residences, facilitating visitations and funerals.
- Managed time effectively while on call for nighttime removals and transfers. while on call throughout the nights making removals/transfers.
- Provided support to families during difficult times, facilitating communication and understanding. by navigating families through hard times.
Education
Bachelor of Science - Business Administration
XAVIER UNIVERSITY
Cincinnati, OH05-2023
Skills
- HRIS Management
- Customer Relationship Management
- System Data Integration
- Client Services
- Problem Solving
- Time Management
- Communication
- Interpersonal Skills
- Technical support
- Cross-functional coordination
Accomplishments
- 2020, 2022, 2023 ALL-BIG EAST Team.
- 2020, 2022, 2023 Big East Championship Finalist.
- Committed 20+ hours weekly to practice, swim meets, and team-building, enhancing team cohesion and competitive readiness.
- Utilized strong time management skills to effectively balance academic responsibilities with collegiate swimming commitments, ensuring consistent performance in both areas.
Xavier University Varsity Swim Team
Timeline
Customer Success Specialist
BerniePortal
12.2024 - Current
Client Support Specialist
Insight Alliance
10.2023 - 12.2024
Print Operator
Parchment
05.2022 - 08.2022
Student Assistant
Naegle & Kleb Funeral Home
05.2021 - 08.2021
Bachelor of Science - Business Administration
XAVIER UNIVERSITY