Clare Moore
Saint Joseph,MI
Summary
I am relocating from the Grand Rapids Michigan area and I am looking for a challenging, yet rewarding, career with a growth-minded organization.
Overview
8
8
years of professional experience
Work History
Customer Care Manager
Jackson Hewitt Tax Service
12.2016 - Current
- Implemented effective quality control measures to minimize errors and ensure high standards of service.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Contributed significantly towards company revenue goals by upselling products or services when appropriate during client interactions.
- Established positive relationships with clients, leading to increased customer loyalty and retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
Early Childhood Education
Pensacola Christian College
Pensacola, FLSkills
- Customer Relations
- Escalation management
- Problem-Solving
- Adaptability and Flexibility
- Customer Service
- Attention to Detail
- Reliability
- Active Listening
Timeline
Customer Care Manager
Jackson Hewitt Tax Service
12.2016 - Current
Early Childhood Education
Pensacola Christian College