Clare Suhan

• Assist customers with product questions and cake orders as well as write custom messages on premade cakes per customer requests

• Stock, slice, package, and prepare bread, cookies, and other baked goods for a well maintained and organized sales floor

• Handle closing shift responsibilities, including cleaning and closing procedures

• Balance customer assistance with stocking, packaging, and cleaning throughout each shift

• Deliver attentive guest service, taking orders and accommodating special requests

• Prepare and serve breakfast items while keeping the buffet stocked and presentable

• Communicate with coworkers to maintain smooth service at all times

• Process POS transactions and handle cash accurately

• Maintain cleanliness and organization of kitchen and dining areas

• Served breakfast, lunch, and dinner to 400+ senior residents

• Built lasting relationships with residents by learning their routines, preferences, and needs over time

• Handled resident questions and requests with patience and respect

• Ensured meals were delivered accurately and on schedule

• Coordinated with kitchen and service staff to keep operations running smoothly