Summary
Overview
Work History
Education
Skills
Timeline
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Clare Vincent

Rock Tavern,NY

Summary

Dynamic Unit Secretary with proven expertise at Crystal Run Healthcare, enhancing patient care through efficient appointment scheduling and HIPAA compliance. Recognized for strong organizational skills and effective communication, I streamlined workflows, improved data retrieval, and trained new staff, significantly boosting operational efficiency and patient satisfaction.

Overview

26
26
years of professional experience

Work History

Unit Secretary

Crystal Run Healthcare
Middletown, NY
09.2019 - Current
  • Coordinated patient scheduling and managed physician appointments to enhance workflow efficiency.
  • Maintained accurate medical records and ensured compliance with HIPAA regulations for patient confidentiality.
  • Communicated effectively with healthcare providers, patients, and insurance companies to resolve inquiries and issues.
  • Streamlined office procedures by implementing electronic health record systems, improving data retrieval speed.
  • Assisted in training new staff on administrative protocols, fostering a collaborative work environment.
  • Monitored inventory levels of medical supplies, ensuring timely replenishment to avoid shortages in patient care areas.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
  • Supported office staff and operational requirements with administrative tasks.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained current and accurate medical records for patients.
  • Supported healthcare staff during emergencies by rapidly assembling patient information and facilitating communication.
  • Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
  • Reduced administrative burden for nurses, allowing more time for patient care, by taking over clerical duties.
  • Increased efficiency in patient care, organizing charts and medical records for easy access.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.

Unit Secretary

Crystal Run Healthcare
Newburgh, NY
03.2018 - 03.2019
  • Facilitated communication between healthcare providers and patients to enhance
  • Organized office supplies and maintained inventory levels to support daily administrative functions.
  • Trained new staff on office procedures and software systems to promote efficiency and compliance.
  • Implemented workflow improvements that streamlined administrative processes, enhancing overall productivity.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success in the role.
  • Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
  • Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
  • Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Maintained current and accurate medical records for all patients.

  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Boosted staff morale through clear communication, professionalism, and collaboration in daily activities across various roles within hospital settings.
  • Fostered positive work environment by assisting new staff with orientation and training on unit protocols.

Health Information Team Clerk

Crystal Run Healthcare
Middletown, NY
10.2000 - 09.2006

•Digitized patient records by scanning and integrating them into electronic charts.

•Facilitated scanning and record release operations across building.

• Coordinated delivery of patient charts to ensure timely access for appointments across multiple locations.

  • Implemented workflow improvements that enhanced data retrieval efficiency for clinical teams.
  • Trained new staff on health information management protocols and system navigation.
  • Conducted quality audits on health records to ensure completeness and adherence to policies.
  • Developed standardized procedures for handling confidential patient information securely.
  • Led initiatives to streamline documentation processes, reducing processing time significantly.

Education

High School Diploma -

Bergenfield High School
Bergenfield, NJ
06.1990

Skills

  • Incoming call reception
  • Customer service
  • Strong organization
  • Telephone reception
  • Appointment scheduling
  • Incoming call management
  • HIPAA compliance
  • Unit secretary training
  • Clinical support
  • Patient records maintenance
  • Professional telephone etiquette

Timeline

Unit Secretary

Crystal Run Healthcare
09.2019 - Current

Unit Secretary

Crystal Run Healthcare
03.2018 - 03.2019

Health Information Team Clerk

Crystal Run Healthcare
10.2000 - 09.2006

High School Diploma -

Bergenfield High School