Clarece Danner
Sparks,NV
Summary
Adept at managing office operations and financial records, I excelled at Exceptional Lawn LLC by ensuring confidentiality and maintaining balanced budgets. My expertise in customer service and organizational skills significantly enhanced client satisfaction and operational efficiency. Demonstrated proficiency in data entry and document management, contributing to streamlined processes and a positive work environment.
Overview
35
35
years of professional experience
Work History
Office Manager
Exceptional Lawn LLC
10.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Performed accurate data entry into Quickbooks to create customer statements.
Automotive Finance Manager/DMV Title Clerk
Saturn of Reno/Winkel Family Automotive
04.2000 - 10.2014
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, the general manager, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
- Maximized profitability by negotiating and structuring optimal automotive financing deals.
Loan Processor
GMAC Auto Finance
02.1996 - 03.2000
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Loan Processor
First Interstate Bank
07.1989 - 02.1996
- Worked with customers via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Set up and completed loan submission packages.
Education
No Degree - Accounting
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Edward C Reed High School
Sparks, NVSkills
- Customer Service
- Office Management
- Organizational Skills
- Data Entry
- Billing
- Document Management
Timeline
Office Manager
Exceptional Lawn LLC
10.2014 - Current
Automotive Finance Manager/DMV Title Clerk
Saturn of Reno/Winkel Family Automotive
04.2000 - 10.2014
Loan Processor
GMAC Auto Finance
02.1996 - 03.2000
Loan Processor
First Interstate Bank
07.1989 - 02.1996
No Degree - Accounting
Truckee Meadows Community College
High School Diploma -
Edward C Reed High School
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