Clarence Biggerstaff
Cape Girardeau,MO
Summary
Results-driven leader with proven expertise in enhancing customer satisfaction and team performance. Skilled in conflict resolution, staff training, and operational efficiency.I have been working with people since i was 15 years old,i am serve safe certified,i am the go to person when you want it done
Dynamic management professional with extensive experience in restaurant operations. Known for optimizing workflows, training staff, and delivering exceptional customer service. Committed to fostering a positive team environment and enhancing employee retention.
Overview
33
33
years of professional experience
Work History
Assistant Manager
Logans Roadhouse Grill
Cape Girardeau, MO
08.2022 - Current
- Supervised daily operations to ensure high-quality customer service and restaurant efficiency.
- Trained and mentored staff in service protocols and food safety standards.
- Assisted in inventory management, optimizing stock levels to reduce waste.
- Implemented training programs to enhance employee performance and retention.
- Coordinated scheduling to maintain adequate staffing during peak hours.
- Monitored financial transactions, ensuring accurate cash handling procedures were followed.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Analyzed operational workflows, identifying areas for process improvement and cost reduction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Manager
Cracker Barrell
Cape Girardeau, MO
02.2022 - 08.2023
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Streamlined operational processes, improving efficiency and reducing wait times for guests.
- Trained and mentored staff on best practices in food safety and service standards.
- Implemented inventory management strategies, ensuring optimal stock levels and minimizing waste.
- Collaborated with upper management to develop training programs for new employees.
- Analyzed customer feedback to identify areas for improvement in service delivery.
- Coordinated staff schedules to ensure adequate coverage during peak hours, enhancing workflow efficiency.
- Enforced compliance with health regulations, maintaining high standards of cleanliness and safety in the restaurant environment.
Manager
Logan's Roadhouse
Cape Girardeau, MO
07.2015 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
General Manager
Taco Bell
Cape Girardeau, MO
09.1993 - 2015
- Oversaw daily operations to ensure efficient service delivery and compliance with company standards.
- Developed and implemented training programs for staff, enhancing productivity and team performance.
- Analyzed sales data to identify trends, driving strategic decisions to optimize menu offerings.
- Managed inventory control systems, reducing waste and maintaining optimal stock levels.
- Fostered positive customer relationships, addressing concerns promptly to improve satisfaction ratings.
- Led initiatives to enhance employee engagement, resulting in improved retention rates within the team.
- Coordinated marketing campaigns to boost brand visibility and increase foot traffic during peak hours.
- Collaborated with cross-functional teams to streamline processes, improving overall operational efficiency.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma -
Benton HIgh
Benton, ILSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
Timeline
Assistant Manager
Logans Roadhouse Grill
08.2022 - Current
Manager
Cracker Barrell
02.2022 - 08.2023
Manager
Logan's Roadhouse
07.2015 - 02.2022
General Manager
Taco Bell
09.1993 - 2015
High School Diploma -
Benton HIgh