Clarence Day
Sales Representative / IT Technician
Bena,MN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
7
7
years of professional experience
Work History
Sales Representative
Vector Marketing and Cutco Products
Bena, MN
11.2022 - Current
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Contacted new and existing customers to outline benefits of products.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Monitored customer order process and addressed customer issues.
- Demonstrated product features to align with customer needs.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
Surveillance Operator
Northern Lights Casino
Walker, MN
04.2018 - 05.2019
- Observed gaming tables, slots and poker rooms throughout casino via live video feeds.
- Submitted highly detailed surveillance reports to Supervisors, Department Managers, Accounting Department, Outside Law Enforcement, carefully documenting all activity during shift.
- Identified suspicious activity through strong understanding of cheating techniques and advantage play methods.
- Monitored facility activities in multiple areas using CCTV cameras, video recorders and computers.
- Maintained strict confidentiality regarding business operations, patrons and proprietary information.
- Completed daily log of surveillance observations.
- Reported violations and suspicious patrons to supervisors.
- Used audio-video equipment to observe casino or hotel operations for cheating or theft.
- Reviewed video surveillance footage to identify individuals and support investigations.
- Trained surveillance observers to operate equipment and monitor activity.
- Maintained professional and respectful demeanor, even in situations of extreme stress, remaining alert, focused and effective to carry out security-related missions.
- Supervised and trained new team members in surveillance operations and best practices.
- Leveraged strong interpersonal and communication skills to interact successfully with management, peers and patrons.
- Enforced adherence to state gaming regulations and company policies and procedures.
- Operated electronic surveillance equipment to observe, track and document gambling activities on gaming floor.
Cashier
Palace Casino And Hotel
Cass Lake, MN
01.2017 - 02.2018
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed refunds for worn, damaged and broken merchandise.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Answered customer questions and provided store information.
Black Jack Dealer
Palace Casino And Hotel
Cass Lake, MN
02.2016 - 01.2017
- Fostered relationships with customers to expand customer base and retain business.
- Adhered to company initiatives and achieved established goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Replenished and arranged items to maintain appearance.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Recognized security risks to properly handle situations.
- Recruited, hired and trained new hires to optimize profitability.
- Reduced process lags by training employees on best practices and protocols.
Education
Associate of Applied Science - ITSA Accreditations
MyComputerCareer.com
Raleigh, NC07.2023
GED -
Bemidji Senior High School
Bemidji, MN05.2005
Skills
- Customer needs assessment
- Strategy development
- Inside and outside sales
- Product and service knowledge
- B2B and B2C sales
- Relationship selling
- Problem solving strength
- Systems and software programs
- Staff Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Timeline
Sales Representative
Vector Marketing and Cutco Products
11.2022 - Current
Surveillance Operator
Northern Lights Casino
04.2018 - 05.2019
Cashier
Palace Casino And Hotel
01.2017 - 02.2018
Black Jack Dealer
Palace Casino And Hotel
02.2016 - 01.2017
Associate of Applied Science - ITSA Accreditations
MyComputerCareer.com
GED -
Bemidji Senior High School
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