Clarence Williams
Cordova,TN
Summary
Versatile and results-driven professional, adept in performance management and process optimization. Excels in communication and data entry proficiency, significantly enhancing operational efficiency and team productivity. Demonstrates exceptional ability to develop talent and implement strategic improvements, achieving ambitious performance goals.
Overview
12
12
years of professional experience
Work History
Referral Coordinator
Semmes Murphey Clinic
Memphis, TN
01.2023 - 08.2024
- Processed referrals that were sent to us from patients or doctors' offices, and handled patient or nurse appointment requests, all while providing the best customer service.
- Navigated multiple EMR (Electronic Medical Record) systems to create charts, update patient information, and schedule appointments.
- Communicated with patients with compassion while keeping medical information private.
Area Manager (L5)
Amazon (JAN1 Fulfillment Center)
Canton, MS
09.2021 - 09.2022
- Managed over 50 employees and evaluated their performance in order to achieve top efficiency in my department.
- Coordinated preventive and predictive maintenance programs to maintain optimal equipment functionality.
- Identified and developed top talent to promote performance-oriented culture.
- Implemented new processes and procedures tactfully and passionately.
Process Assistant/ Lead Flow PA (L3)
Amazon (MEM4 Fulfillment Center)
Memphis, TN
11.2020 - 09.2021
- Responsibilities included managing packers, resolving issues, and communicating with other Process Assistants/Area Managers to facilitate productivity.
- In May 2021, I was promoted to run the "Flow Desk," which included interpreting data to ensure we had a steady flow of work so that our outbound department met volume goals.
- Communicated with Central Flow to make plans for our Outbound department that matched our headcount to guarantee that we reach production goals.
- Identified areas for improvement and recommended solutions to optimize processes.
Sales Specialist/ Business Consultant
IKEA
Memphis, TN
11.2017 - 11.2020
- Facilitated the customer experience with product knowledge and worked with businesses to help them place large volume orders, while also offering a variety of products that IKEA has to offer.
- Calculated production, delivery, and installation costs to provide customers with accurate quotes.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Medical Records Specialist
West Cancer Center
Germantown, TN
12.2013 - 02.2018
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Accurately entered patient information into electronic health record systems.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Assisted with chart preparation for upcoming appointments or surgeries.
Cashier/Cashier Assistant
Costco Wholesale
Cordova, TN
05.2016 - 11.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained work area and kept cash drawer organized.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Learned roles of other departments to provide coverage and keep store operational.
Cashier
Chick-fil-A
Germantown, TN
08.2012 - 05.2016
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Worked closely with front-end staff to assist customers.
- Built and maintained productive relationships with employees.
Education
High School Diploma -
Cordova High School
Cordova, TN05.2014
Some College (No Degree) - Mathematical Sciences
The University of Memphis
Memphis, TNSkills
- Communication and interpersonal skills
- Notetaking and documentation
- Policy and procedure development
- Staff training and development
- Performance management
- Appointment scheduling
- Medical terminology
- Data entry proficiency
Affiliations
- Tutoring
- Musician (Guitar/singing)
- Exercise/Gym
References
References available upon request.
Timeline
Referral Coordinator
Semmes Murphey Clinic
01.2023 - 08.2024
Area Manager (L5)
Amazon (JAN1 Fulfillment Center)
09.2021 - 09.2022
Process Assistant/ Lead Flow PA (L3)
Amazon (MEM4 Fulfillment Center)
11.2020 - 09.2021
Sales Specialist/ Business Consultant
IKEA
11.2017 - 11.2020
Cashier/Cashier Assistant
Costco Wholesale
05.2016 - 11.2017
Medical Records Specialist
West Cancer Center
12.2013 - 02.2018
Cashier
Chick-fil-A
08.2012 - 05.2016
High School Diploma -
Cordova High School
Some College (No Degree) - Mathematical Sciences
The University of Memphis
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