CLARENCE ZANDER
San Diego,CA
Summary
Information Technology professional with hands-on experience in help desk operations, system administration, and network troubleshooting. Proficient in Active Directory and Windows Administration, delivering effective Tier 1 and Tier 2 support in secure environments. Seeking roles that leverage expertise in user account management and technical support.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Information Systems Technician (IT)
UNITED STATES NAVY
06.2024 - Current
- Provide Tier 1 and Tier 2 support for users in a secure enterprise environment.
- Troubleshoot hardware, software, account access, and network connectivity issues.
- Diagnose and resolve TCP/IP, DNS, DHCP, and network-related issues.
- Administer user accounts, password resets, permissions, and group memberships through Active Directory.
- Support and maintain enterprise switches, routers, workstations, and server-connected systems.
- Install, configure, image, and maintain desktop and laptop systems.
- Assisted with infrastructure upgrades, system maintenance, and equipment deployments to enhance system reliability.
- Managed IT equipment inventory to support operational efficiency. and ensure operational readiness of systems.
- Documented incidents, changes, and resolutions to ensure compliance with organizational procedures and improve knowledge sharing.
- Delivered customer-focused technical support while adhering to security requirements to maintain system integrity.
Education
36 College Credits Completed -
Skills
- Help Desk / Tier 1 & Tier 2 Support
- Active Directory Users and Computers (ADUC)
- Account Provisioning & Access Management
- Windows Administration
- Microsoft 365
- TCP/IP Networking
- DNS / DHCP Fundamentals
- Network Troubleshooting
- Switch & Router Administration
- Hardware & Software Support
- Desktop Imaging & Deployment
- IT Asset Management
- Ticketing Systems
- Printer & Peripheral Support
- Technical Documentation
Certification
CompTIA Network+ (Planned), CompTIA Security+ (Planned), Cisco CCNA (Planned)
Accomplishments
- Supported mission-critical communications and IT infrastructure.
- Maintained operational readiness of enterprise IT systems.
- Worked in secure environments requiring strict adherence to cybersecurity and information assurance policies.
- Earned and maintained a Top Secret / SCI clearance.
SECURITY CLEARANCE
Active Top Secret / SCI Security Clearance
Timeline
Information Systems Technician (IT)
UNITED STATES NAVY
06.2024 - Current