Clare (Qun) Ju
Las Vegas,NV
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
29
29
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Host (pastime)
Airbnb
Las Vegas, NV
05.2023 - Current
- By An Airbnb Super host (Top 3% nationwide) recognized for flawless 5-star personalized service
- Managed guest inquiries and resolved issues promptly and professionally
- Maintained accurate booking records and updated availability information regularly.
- Assisted guests with local recommendations and travel arrangements as needed.
- Provided excellent customer service by anticipating customer needs.
Pastry Baker
Resort World Las Vegad
Las Vegas, Nv
06.2021 - Current
- Created a variety of pastries for high-volume resort dessert experiences.
- Collaborated with chefs to design seasonal dessert menus.
- Craft and execute exquisite, high-end pastries and culinary presentations for large-scale VIP banquets and luxury events.
- Collaborate closely with event planning and culinary management teams to ensure seamless execution under
- tight schedules and rigorous luxury hospitality standards.
Head Cake Decorator
Paris hotel
Las Vegas, NV
08.2016 - 12.2019
- Designed intricate cake decorations for high-profile events at a luxury hotel.
- Collaborated with chefs to create innovative dessert presentations for guests.
- Trained junior decorators on techniques and best practices for cake artistry.
- Coordinated with event planners to fulfill specific client requests for custom cakes.
- Oversaw quality control for finished cakes, ensuring presentation met standards.
Cake Decorator
Sam's Club
Las Vegas, Nevada
09.2007 - 10.2018
- Decorated cakes using various techniques and tools for customer orders.
- Collaborated with team members to maintain a clean and organized workspace.
- Assisted in managing inventory of baking supplies and decorations.
- Ensured quality standards by inspecting finished products before display.
- Customized cake designs based on customer requests and specifications.
Managing Editor
CHINA STORY MAGAZ
WuHan,, HuBei,China
05.2003 - 06.2006
- Edited content for clarity and coherence in diverse storytelling formats.
- Collaborated with writers to refine articles and enhance narrative quality.
- Managed editorial calendar to ensure timely publication of magazine issues.
Reporter
Yangtze Rive News
WuHan,
06.2000 - 06.2002
- Interviewing successful figures from the business and industrial sectors or prominent public figures to explore their paths to success and personal insights.
- Conducted in-depth interviews with local officials and community members.
- Researched and wrote articles on regional events and news stories.
- Collaborated with editors to refine story angles and content quality.
Corporate Manager & Photographer
New Earth Salon
WuHan,
11.1997 - 10.2000
- Managed daily operations to ensure smooth salon functionality.
- Oversaw staff scheduling and resource allocation for optimal service delivery.
- Implemented training programs for staff to enhance customer service skills.
Education
Associate of Arts - Journalism And Communication
Huazhong University of Science And Technology |
WuHan, China 06.1992 - 06.1996
Skills
- Guest relations
- Customer service
- Attention to detail
- Problem solving
- Effective communication
- Time management
- Hospitality and accommodation
- Reservations management
- Workflow optimization
- Event planning
- Task prioritization
- Health standards
- Effective time management
- Up-selling techniques
- Strong interpersonal skills
- Adaptable to change
- Exceptional communication
- Front of house organization
- Reservation coordination
- Foreign language skills
- Guest feedback
- Telephone reception
- Detail-oriented
- Event planning assistance
Languages
Chinese (Mandarin)
Native/ Bilingual
English
Professional
Certification
- September, 2019 Paris hotel, Awarded “Team member of the month”.
Accomplishments
- Yes, In September, 2019 Paris hotel, Awarded “Team member of the month”.
Timeline
Host (pastime)
Airbnb
05.2023 - Current
Pastry Baker
Resort World Las Vegad
06.2021 - Current
Head Cake Decorator
Paris hotel
08.2016 - 12.2019
Cake Decorator
Sam's Club
09.2007 - 10.2018
Managing Editor
CHINA STORY MAGAZ
05.2003 - 06.2006
Reporter
Yangtze Rive News
06.2000 - 06.2002
Corporate Manager & Photographer
New Earth Salon
11.1997 - 10.2000
Associate of Arts - Journalism And Communication
Huazhong University of Science And Technology |
06.1992 - 06.1996