Claressa Robertson
Summary
Dedicated professional with proven expertise in customer service and cash handling, honed at Kroger and Bealls Dept Store. Excels in fostering customer relationships and resolving issues with professionalism and courtesy. Demonstrates exceptional work ethic, reliability, and communication skills, significantly enhancing customer satisfaction and loyalty.
Developed valuable skills in fast-paced retail environment, including customer service and cash handling. Adaptable and quick to learn, ready to transition into new field that values efficiency and customer interaction. Focused on applying strong multitasking and problem-solving abilities to new opportunities.
Overview
7
7
years of professional experience
Work History
Cashier
Kroger
09.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Associate
Bealls Dept Store
06.2017 - 02.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Desoto High School
DeSoto, TX06-2015
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Reliability and punctuality
- Customer relations
- Written and verbal communication
- Professionalism and courtesy
Timeline
Cashier
Kroger
09.2023 - 08.2024
Sales Associate
Bealls Dept Store
06.2017 - 02.2020
High School Diploma -
Desoto High School
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