clareta brant
Sandy
Summary
Results-driven Customer Service Manager with over 8 years of experience in training, conflict resolution, and team coordination. Specializes in enhancing client satisfaction and improving operational efficiency through effective program development. Skilled in prioritizing tasks and managing multiple responsibilities in fast-paced environments while effectively resolving escalated customer issues.
Overview
13
13
years of professional experience
Work History
Customer Service Manager
Pacific Artisan Labs
Portland
08.2017 - Current
- Led customer service team to enhance support and improve client satisfaction.
- Developed training programs for new employees to ensure effective service delivery.
- Coordinated with production teams to resolve product-related inquiries efficiently.
- Managed scheduling and resource allocation for customer service operations daily.
- Provided exceptional customer service to ensure customer satisfaction.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Managed recruitment processes for diverse roles across various departments.
- Coordinated employee onboarding and orientation programs for new hires.
- Facilitated resolution of conflicts between staff members by mediating conversations between parties involved.
- Provided essential support to address individual HR needs of employees.
Sales Associate Supervisor
Fred Meyer
Portland
01.2016 - 08.2016
- Supervised daily sales operations and staff activities for optimal store performance.
- Trained new associates on customer service protocols and sales techniques.
- Resolved customer inquiries and complaints effectively to maintain satisfaction levels.
- Managed payroll activities including tracking employee hours worked and approving time off requests.
- Reviewed inventory levels on a daily basis and placed orders as needed.
- Implemented plans for controlling costs associated with labor hours and materials used in the store.
- Assisted management with recruiting, interviewing, hiring, and onboarding new staff members.
Team Member
Ski Bowl Village
Hood River
02.2013 - 01.2016
- Engaged with customers to enhance their overall experience at Ski Bowl Village.
- Collaborated with team members to ensure efficient service during peak times.
- Assisted guests with equipment rentals and provided safety instructions.
- Monitored ski conditions and relayed updates to guests promptly.
- Maintained cleanliness and organization of rental areas and equipment.
- Operated cash registers to process payments from customers.
- Demonstrated commitment by quickly mastering essential tasks to improve efficiency.
Education
High School Diploma -
Sandy High School
Sandy, OR06-2014
Skills
- Customer service
- Employee training
- Team leadership
- Performance evaluations
- Conflict resolution
- Technical support
- Analytical thinking
- Time management
- Effective communication
Timeline
Customer Service Manager
Pacific Artisan Labs
08.2017 - Current
Sales Associate Supervisor
Fred Meyer
01.2016 - 08.2016
Team Member
Ski Bowl Village
02.2013 - 01.2016
High School Diploma -
Sandy High School