CLARICE A ALLEN
Hampton
Summary
Resourceful Claim Associate adept at managing tasks with high productivity and efficiency. Specialized in claims processing, policy interpretation, and dispute resolution, ensuring smooth operational flow. Excel in communication, problem-solving, and adaptability, contributing to successful team collaboration and customer satisfaction.
Overview
33
33
years of professional experience
Work History
Express S4 Special Handling Unit (SHU)
State Farm Mutual
09.2024 - Current
- Manage intricate inquiries from insureds, claimants, and stakeholders concerning auto claims
- Ensure adherence to relevant laws, regulations, and industry standards for special handling operations
- Assess and validate payment eligibility for claims related to diminished value, loss of use, repairs and Mini Torts
- Identify subrogation opportunities to recover claim costs
- Manage work through task-driven queues efficiently
Claim Associate
State Farm Mutual
05.2019 - Current
- Managed up to 40 calls daily and processed claims across fifty-one jurisdictions
- Collected incident data from multiple inputs like police records and witness statements for precise liability assessment
- Aided clients with towing, rentals, repairs, and estimates
- Provided suitable inspection options and managed salvage assignments as necessary
- Clarified the next steps to prevent callbacks and set clear expectations
- Delivered top-notch customer service through active listening and empathy
- Facilitated easy resolutions, ensuring low customer effort
- Implemented solutions using Google and approved tools for effective problem-solving
Claim Administrative Specialist
Audit Services Inc
09.2017 - 04.2019
- Utilized Xactimate for analyzing holdback claims
- Communicated with insurance companies to file claims and documented information gathered using MS Excel
- Managed communications and monitoring with repair facilities for estimate adherence
Account Executive - Payables and Receivables
Guardsman Armored Ltd
02.1992 - 08.2014
- Upgraded filing methods to bolster process effectiveness
- Validated vendor invoices against purchase orders before payment
- Secured timely settlement of outstanding balances through effective rapport building with customers
- Generated monthly financial reports for review
- Negotiated payment agreements through vendor meetings
- Frequent evaluation of payment histories to spot errors
- Contributed to auditing processes for Accounts Payable and Receivable
Education
Insurance And Risk Management
The Institutes
Malvern, PA08.2026
High School Diploma -
Merl Grove High
Kingston, Jamaica07.1988
Skills
- Critical thinking aptitude
- Problem-solving abilities
- Time management expertise
- Decision-making prowess
- Adaptability
- Multi-task across technical platforms
- Exceptional communication
- Strong attention to detail
Timeline
Express S4 Special Handling Unit (SHU)
State Farm Mutual
09.2024 - Current
Claim Associate
State Farm Mutual
05.2019 - Current
Claim Administrative Specialist
Audit Services Inc
09.2017 - 04.2019
Account Executive - Payables and Receivables
Guardsman Armored Ltd
02.1992 - 08.2014
Insurance And Risk Management
The Institutes
High School Diploma -
Merl Grove High
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