Delajah Jackson-Smith
Waddell
Summary
Detail- oriented claims professional with 3 years of experience, strong analytical skills, and a keen eye for detail. Expertise in efficient claims processing while ensuring accuracy and compliance with industry regulations. Proven ability to foster team collaboration and adapt to changing requirements, enhancing overall operational effectiveness. Dependable and focused, with a strong aptitude for conflict resolution and delivering exceptional customer service.
Overview
3
3
years of professional experience
Work History
Claims Associate- Express SHU, S4
State Farm
Tempe, Arizona
09.2024 - Current
- Analyzed claim documentation to identify discrepancies and facilitate timely resolution.
- Handling complex claims involving Diminished Value, Uninsured Motorist, and no-fault state jurisdictions.
- Evaluated liability and damages in compliance with Massachusetts auto insurance states and regulations.
- Applied Montana Made Whole Doctrine to subrogation ensuring insureds were fully compensated prior to carrier recovery.
Claim Associate- Express, S3
State Farm
Tempe, Arizona
09.2022 - 09.2024
- Accurately gather and document claims information
- Reviewed and processed insurance claims for accuracy and compliance with company policies.
- Assisted in training new associates on claims processing procedures and systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
Phlebotomist Certificate -
Kirkwood Community College
Cedar Rapids, Iowa04.2021
High School Diploma - undefined
West High School
Waterloo, Iowa04.2021
Skills
- De-escalation
- Adaptability and Flexibility
- Problem resolution
- Settling claims
- Investigation
- Critical Thinking
- Policy interpretation
- Decision-making
Timeline
Claims Associate- Express SHU, S4
State Farm
09.2024 - Current
Claim Associate- Express, S3
State Farm
09.2022 - 09.2024
High School Diploma - undefined
West High School
Phlebotomist Certificate -
Kirkwood Community College