Delajah Jackson-Smith
Phoenix,AZ
Overview
9
9
years of professional experience
Work History
Claims Associate, Express-S3
State Farm
Tempe, Arizona
09.2022 - Current
- Proactively investigating claims
- Accurately documenting claim files
Phlebotomist
Vitalant
Tempe , Arizona
10.2021 - 02.2022
- Performed venipuncture and other blood collection procedures according to established standards.
Assembly Line Worker
Whirlpool Corporation
Amana, IA
08.2018 - 11.2019
- Operated hand tools, such as drills, grinders, and wrenches in assembly process.
Customer Returns Processor
Nordstrom
Cedar Rapids, IA
03.2018 - 08.2018
- Inspected customer returns for damage, identifying manufacturing defects, and distinguishing from customer or delivery damage to evaluate return eligibility.
Skycap
Eastern Iowa Airport
Cedar Rapids, IA
06.2017 - 12.2017
- Met passengers at curb to help with check-in, luggage, car seats, and wheelchairs.
Customer Service/Sales Associate
Kwik Star
Cedar Rapids, IA
09.2015 - 04.2017
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Education
Phlebotomist Training Course -
Kirkwood Community College
Cedar Rapids, IA04.2021
High School Diploma -
West High School
Waterloo, IA05.2015
Skills
- De-escalation
- Flexibility and Adaptability
- Problem Resolution
- Settling Claims
- Investigation
- Critical Thinking
Timeline
Claims Associate, Express-S3
State Farm
09.2022 - Current
Phlebotomist
Vitalant
10.2021 - 02.2022
Assembly Line Worker
Whirlpool Corporation
08.2018 - 11.2019
Customer Returns Processor
Nordstrom
03.2018 - 08.2018
Skycap
Eastern Iowa Airport
06.2017 - 12.2017
Customer Service/Sales Associate
Kwik Star
09.2015 - 04.2017
Phlebotomist Training Course -
Kirkwood Community College
High School Diploma -
West High School