M'kaila Gordon
Lithonia,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Claims Associate - S3 - Express
State Farm Insurance Inc
10.2022 - Current
- Investigate and evaluate insurance auto claims to determine coverage, liability and settlements in multiple territories.
- Provide remarkable customer service by addressing inquires and concerns related to claims.
- Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Developed positive relationships with clients, fostering trust and open communication during claims process.
- Led teams of adjusters, providing guidance and training to ensure efficient and accurate claims processing as well as led team meetings to communicate updates, discuss challenges, and set goals for teams.
- Monitored team performance metrics and implemented strategies to address any area of improvement.
- Trained new team members on company policies, procedures, and best practices, ensuring smooth onboarding process.
Direct Support Professional
United Cerebal Palsy
12.2013 - 10.2022
- Completed and maintained accurate and detailed documentation for each client, including daily progress notes, incident reports, and medication logs.
- Assisted clients in completing necessary paperwork for medical appointments, benefits applications, and other important documents.
- Collaborated with healthcare professionals, social workers and other team members to ensure accurate and up to date documentation and communication
- Implemented and followed agency policies and procedures for documentation, including confidentiality and privacy guidelines.
- Maintained organized and accessible client files ensuring that all necessary paperwork was properly and easily retrievable
- Reviewed and updated client care plans, making necessary modifications based on clients needs and goals.
- Participated in trainings and workshops on documentation best practice, staying updated on industry standards and regulations.
Education
No Degree - Computer Science
GA State University
Decatur05.2026
Skills
- Flexible and Adaptable
- Multitasking Abilities
- Dependable and Responsible
- Quality Assurance
- Attention to Detail
Timeline
Claims Associate - S3 - Express
State Farm Insurance Inc
10.2022 - Current
Direct Support Professional
United Cerebal Palsy
12.2013 - 10.2022
No Degree - Computer Science
GA State University
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