KAYLYN CRUICKSHANK
Royse City,TX
Summary
Seasoned Military Police Officer with professional communication skills with 11 years of experience. Eager to secure a position where I can utilize my skills and education. Works independently and as a team member; demonstrates high work ethics. Proven record of dependability and accountability. Reputation for being well organized, following through and completing projects successfully.
Professional claims specialist, well-versed in handling various types of insurance claims. Proven ability to navigate complex cases and provide thorough documentation. Known for strong collaboration and adaptability, ensuring reliable support and excellent results.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Associate | Express Team
State Farm
04.2022 - 08.2023
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Ability to work in a team environment
- Ability to effectively relate to a customer
- Property and Casualty license
- Promoted to P3 – March 18, 2023
- CI/SCP/Re3markable Reminder SPOC - Express
- Mentor to team members
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
Claims Specialist | Property Complex
State Farm
08.2023 - 05.2025
- Excellent communication skills - written, verbal and listening
- Self-motivated
- Detail oriented
- Proactive in problem solving
- Dedicated to customer service
- Ability to work in a team environment
- Ability to effectively relate to a customer
- Property and Casualty license
- Mentor to team members
- Work escalated claims and de-escalate
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Delivered comprehensive training sessions for new hires on claims handling procedures, policy interpretation basics, negotiation techniques, and other core competencies related to the role of a Claims Specialist.
- Demonstrated adaptability by successfully managing a diverse range of claim types, including property damage, bodily injury, liability disputes, and more.
- Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Achieved performance targets consistently through attention to detail, effective time management, and strong decision-making abilities.
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
Military Police Officer
U.S Army
07.2012 - 07.2023
- Enhanced emergency preparedness, commanding oversight and maintenance off tactical plans, equipment, and weapons.
- Selected for elite security detail providing protection for generals and other high-ranking officials | Secretary of Defense - Ashton B. Carter.
- Secured restricted areas and enforced limited access for civilians and military members to provide force protection and property security.
- Searched vehicles, buildings, and homes for evidence of stolen property
- Investigated single and multi-vehicle auto accidents involving property damage and/or bodily injury using innovative tools and technology to collect statements, and photos of damage and put into police report.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Gained the title of Traffic Accident Investigator – 400+ police reports written
Credit Analyst
Credit For Home Loans
10.2020 - 03.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used Microsoft Word and other software tools to create documents and other communications.
- Communicate with customers and help them through their process in speedy, fair, and painless manner.
- Consulted on end-to-end wholesale credit lifecycle spanning sales, origination, fulfillment, servicing, and portfolio management.
- Provides excellent customer service by responding promptly to all inbound/outbound customer calls regarding credit repair and FHA home loans.
- Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for credit repair packages.
- Makes alternate payment arrangements with customers and interacts with billing system to reflect arrangements
Medical Courier
The Delivery Service
09.2018 - 08.2019
- Followed chain of custody procedures to ensure accountability for medications being delivered to proper facilities.
- Collecting medication and loading them into personal vehicle, ensuring that medication is accompanied by proper documentation, choosing suitable routes, maintaining transport records, and delivering items.
- Handle customer complaints and provide alternatives and/or solutions to ensure resolution of complaints
- Exceeded goals through effective task prioritization and great work ethic.
- Receives, screens and routes incoming telephone calls and other electronic correspondence
Mod Team Member
Walmart
07.2017 - 09.2018
- Trained new team members by relaying information on company procedures and safety requirements.
- Created appealing displays for routine arrangements and special promotions.
- Coordinated work of project dedicated to raise awareness of need, applying strong project and team leadership to enhance success.
- Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
- Participated in cross-functional relationship with management about team members ability to complete tasks, while in probational period.
Crew Trainer
McDonald's
07.2010 - 06.2012
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Instructing and motivating crew, serving customers, keeping the restaurant clean and organized, preparing food, making sure that food safety rules are followed, and monitoring employee performance.
- Assisted with keeping the restaurant clean and ensuring everything is fully stocked.
- Facilitating the distribution of tasks, monitoring staff performance, managing orders, and adhering to the sanitation standards and safety
- Assisting customers with their needs and special requests.
Education
Cosmetology -
Paul Mitchell
bachelor’s degree - Criminal Justice, Homeland Security
Purdue Global University
12.2023
associate degree - Criminal Justice
Purdue Global University
08.2022
Skills
- Accountability
- Conflict Resolution
- Data Management
- Documenting skills
- Flexible and Adaptable
- Good Telephone Etiquette
- Initiative
- Leadership both Military and Civilian
- Microsoft Suite – Word, Excel, PowerPoint
- Planning and Coordination
- Quality
- Teamwork
- Verbal and written communication – clear and professional
- Work Ethic
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
- Decision-making
- Coverage determination
- Team collaboration
- Coverage assessments
- Conflict resolution
- Accident investigations
- Settlement negotiation
- Accident review
- Billing software
- Problem-solving
- Multitasking
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved closing and moving 100's of claims by completing tasks with accuracy and efficiency.
Certification
- Licensed P&C - 2022
Awards
Earned Marksman/Sharpshooter/Expert Awards in both small arms and assault weapons US ARMY, Graduated PFC (Private First Class) in MP class US ARMY, Obtained Rank of Specialist US ARMY, Awarded Secretary of Defense - Coin for Security Detail of the Secretary of Defense (Ashton Carter) at Fort Drum US ARMY, Awarded Combat Patch while on Deployment – Saudi Arabia US ARMY
P&C license
I hold a P&C license and I am working towards getting my CPCU designation.
Languages
English
Native or Bilingual
Timeline
Claims Specialist | Property Complex
State Farm
08.2023 - 05.2025
Claims Associate | Express Team
State Farm
04.2022 - 08.2023
Credit Analyst
Credit For Home Loans
10.2020 - 03.2021
Medical Courier
The Delivery Service
09.2018 - 08.2019
Mod Team Member
Walmart
07.2017 - 09.2018
Military Police Officer
U.S Army
07.2012 - 07.2023
Crew Trainer
McDonald's
07.2010 - 06.2012
associate degree - Criminal Justice
Purdue Global University
Cosmetology -
Paul Mitchell
bachelor’s degree - Criminal Justice, Homeland Security
Purdue Global University
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