Clarice Greene
Clinton Township,MI
Summary
Dynamic Dispatcher with proven expertise at Universal Ambulance, excelling in customer service and decision-making. Successfully optimized resource allocation, enhancing response times and ensuring effective communication under pressure. Proficient in dispatch software, I trained new staff, fostering a collaborative environment that improved operational efficiency and patient care delivery.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Dispatcher
Universal Ambulance
Sterling Heights, MI
01.2024 - Current
- Coordinated emergency response operations to ensure timely dispatch of ambulances.
- Monitored communication systems to maintain contact with field personnel and provide updates.
- Managed scheduling of service requests to optimize resource allocation and response times.
- Documented incident reports accurately for compliance and record-keeping purposes.
- Collaborated with medical teams to confirm patient needs and facilitate appropriate care delivery.
- Trained new dispatch staff on protocols, systems, and effective communication techniques.
Maintenance Technician
Greene's Maintenance
Harrison Township, MI
01.2021 - 01.2024
- Diagnosed and repaired electrical, plumbing, and HVAC systems to maintain operational efficiency.
- Performed routine inspections and preventive maintenance on equipment to ensure reliability.
- Collaborated with team members to streamline processes and enhance workflow efficiency.
- Trained junior technicians on maintenance procedures and safety protocols to improve team performance.
- Operated varied hand and power tools to complete repairs.
Education
Associate of Arts - General Studies
Macomb Community College
Macomb, MI05-2020
Skills
- Customer service
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Prioritizing calls
- Customer relations
Certification
CPR certified
APCO certified
Additional Information
Volunteered with Hospice Of Michigan for two years.
I was in the Navy Sea Cadets program for one year.
Timeline
Dispatcher
Universal Ambulance
01.2024 - Current
Maintenance Technician
Greene's Maintenance
01.2021 - 01.2024
Associate of Arts - General Studies
Macomb Community College