Clarisa Campos
Mableton,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Patient Services Representative
Benevis Corporate Office
Atlanta, GA
10.2022 - Current
- Assisting in High Volume Inbound/Outbound Calls
- Answered incoming calls from patients in a professional manner and responded to inquiries or directed them to appropriate personnel.
- Assisted with patient registration, insurance verification, and appointment scheduling.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Reviewed patient records for accuracy and completeness of data entry.
- Resolved customer complaints in a courteous manner while adhering to company policies.
CSS Lead
Dick’s Sporting Goods
Atlanta, GA
11.2020 - 09.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Prepared sales slips or sales contracts as needed to complete customer purchases.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Office Manager
AJA DUI School
Kennesaw, GA
08.2018 - 04.2020
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Provided training to new hires on office policies and procedures.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and advertising.
Office Assistant
Superior Reprographics Inc
Lithia Springs, GA
06.2016 - 07.2018
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Delivered messages and ran errands.
Education
Medical Assistant Diploma -
Medtech College
Marietta, GA01-2014
High School Diploma -
Osborne High School
Marietta, GA01.2010
Skills
- Bilingual (English/Spanish)
- Customer Service Skills of Fourteen Years
- Patient Registration
- Appointment Scheduling
- HIPAA Compliance
- Multitasking and Organization
- Money Handling
- Phone and Email Etiquette
- Inbound and Outbound Calling
- Clerical Support
- Computer Proficiency
- Store maintenance
- Office Administration
References
- Assistant Manager Audra Glass, 678-433-8002
- Business Owner Joe Locket, 770-590-7662
- Business Owner Kelly Smith, 770-944-7293
- Patient Coordinator Jenny Zelaya, 470-539-7204
Timeline
Patient Services Representative
Benevis Corporate Office
10.2022 - Current
CSS Lead
Dick’s Sporting Goods
11.2020 - 09.2022
Office Manager
AJA DUI School
08.2018 - 04.2020
Office Assistant
Superior Reprographics Inc
06.2016 - 07.2018
Medical Assistant Diploma -
Medtech College
High School Diploma -
Osborne High School