Nicole Perez
Summary
Cultivated professional renowned for superior organizational prowess and unwavering motivation, showcasing exceptional customer service and adept supervisory skills. Proficient in the art of multitasking, I thrive in the company of culturally diverse individuals. Fluent in both English and Spanish, I eagerly seek to thrive in a challenging work environment that not only promotes personal growth but also fosters the development of rich interpersonal relationships.
Overview
7
7
years of professional experience
Work History
Patient Services Representative
Holy Name Hospital
11.2021 - Current
- Proficient in providing general reception duties, such as welcoming and assisting customers with a courteous and helpful attitude
- Efficiently obtains demographic and insurance information from patients, inputs data accurately into the patient management system, and maintains data integrity
- Skillful in engaging patients who have been waiting beyond their appointment time, notifying them of any delays and managing their expectations
- Capable of collecting all current and past-due patient responsibility balances (e.g., co-payments, deductibles, coinsurance, self-pay balances, bad debt balances) before services are rendered
- Ensures that the next day's work is prepared for all scheduled patients, including the calculation of the patient responsibility balance
- Proficient in daily reconciliation, balancing, and cash-out procedures to ensure accurate financial transactions
- Consistently delivers superior customer service by maintaining professional and effective communication with both patients and colleagues.
Front Desk Assistant
New Settlement Community Center
Bronx, NY
09.2016 - 03.2020
- Adept at efficiently handling incoming phone calls, taking accurate messages, and providing timely information to callers
- Demonstrated ability to increase class enrollment by effectively boosting membership across diverse course offerings
- Competent in performing a variety of administrative tasks to optimize office operations and enhance workflow
- Proficiency in addressing client concerns with a prompt and professional approach, leading to heightened client satisfaction
- Expertise in overseeing both online and phone-based registration processes, ensuring a smooth and seamless enrollment experience for participants
- Proficient in maintaining office security through strict adherence to established protocols and procedures
- Skilled at monitoring logbooks and ensuring the proper issuance of visitor badges.
Education
Major in Media and Communication Studies -
Lehman College of the City University of New York
Associate in Arts -
LaGuardia Community College
Skills
- Bilingual: English/Spanish
- Proficient in Microsoft Word and Excel
- Exceptional customer service
- Effective in fast-paced environments
- Dependable and punctual
- Detail-oriented
- Quick learner
- Strong team player
Timeline
Patient Services Representative
Holy Name Hospital
11.2021 - Current
Front Desk Assistant
New Settlement Community Center
09.2016 - 03.2020
Major in Media and Communication Studies -
Lehman College of the City University of New York
Associate in Arts -
LaGuardia Community College
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