Emely Nova
Bayonne
Summary
Organized, hard-working and energetic team player with proven-leadership and communication skills, versed in MS office. Seeking an opportunity to leverage my talents as part of a challenging team to help reach enterprises goals.
Overview
10
10
years of professional experience
Work History
Patient Services Representative
Global Pharmaceuticals
09.2023 - Current
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Organized patient records and database to facilitate information storage and retrieval.
Medical Coding and Billing Specialist
Alliance Healthcare Inc.
07.2018 - 09.2019
- Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
- Developed a comprehensive understanding of ICD-10-CM, CPT, and HCPCS codes to ensure proper use in medical coding assignments.
- Provided exceptional customer service to patients, addressing their concerns regarding insurance claims or billing issues with empathy and professionalism.
- Trained and mentored junior coders to support growth and development and apply high-quality coding practices.
- Ensured compliance with regulatory requirements, diligently researching and staying up-to-date on industry standards.
Sales Representative
Jimmy Jazz Clothing Store
07.2015 - 11.2017
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certification - Medical Coding And Billing
Brandford Hall Career Insititute
Jersey City, NJ05-2018
High School Diploma -
Bayonne High School
Bayonne, NJ06-2016
Skills
- Customer and Personal Service
- Coordination
- Teamwork
- Bilingual (English/Spanish)
- Problem Solving
- Active Learning
- Adaptability
- Proficient with Computer and Electronics
Timeline
Patient Services Representative
Global Pharmaceuticals
09.2023 - Current
Medical Coding and Billing Specialist
Alliance Healthcare Inc.
07.2018 - 09.2019
Sales Representative
Jimmy Jazz Clothing Store
07.2015 - 11.2017
Certification - Medical Coding And Billing
Brandford Hall Career Insititute
High School Diploma -
Bayonne High School
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