YIMELKA MORALES
Essex,MD
Summary
I am a bilingual (English/Spanish) professional with a strong background in client support, healthcare access, behavioral services, and education. I bring experience working in fast-paced, community-based environments where empathy, communication, and cultural awareness are key. I specialize in building relationships with diverse populations, guiding individuals through complex systems, and delivering high-quality service with compassion and professionalism. With a focus on growth and purpose, l'm currently pursuing a degree in Human Services and seeking a role where I can continue to make a meaningful impact while advancing my career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Services Representative
Chase Brexton Health Care
Baltimore, MD
09.2024 - Current
- Serve as first point of contact for patients across medical departments, providing compassionate, efficient service.
- Schedule appointments.
- Maintain accurate patient records and support continuity of care through effective communication with staff and providers.
- Respond to patient inquiries with professionalism and cultural sensitivity.
Registered Behavior Technician (RBT)
Framework Behavioral Services
Baltimore, MD
01.2024 - 06.2024
- Delivered behavioral therapy to children with autism and developmental disabilities.
- Collected progress data, implemented care plans, and adjusted strategies under supervision.
- Partnered with families and caregivers to promote skill development and progress.
Paraprofessional - Special Needs Support
NYC Department of Education
New York, NY
09.2022 - 12.2023
- Supported students with IEPs and diverse learning needs in classroom and one-on-one settings.
- Assisted with behavioral and academic interventions in collaboration with teachers.
- Fostered inclusion and family communication to support student growth.
Communications Specialist / Patient Navigator
UNITE HERE Local 100
New York, NY
08.2019 - 01.2023
- Navigated healthcare benefits and connected members to medical and community resources.
- Assisted individuals in understanding insurance eligibility, coverage options, and preventive care services.
- Conducted outreach and education to ensure members accessed available healthcare programs.
- Developed communication materials and facilitated engagement with diverse employee populations.
Education
Associate of Arts - Human Services (Behavioral Therapy Concentration)
Community College of Baltimore County (CCBC)
01.2026
Degree - Mass Communications, Sales & Marketing
Fulton Montgomery Community College (FMCC)
NY01.2014
Skills
- Bilingual: English & Spanish
- Patient Navigation & Resource Referrals
- Medical Front Desk & Patient Services
- Scheduling & Registration
- Insurance Verification & Financial Assistance Guidance
- EMR Systems (Athena , Phreesia)
- Customer Service & Communication
- Trauma-Informed & Culturally Sensitive Support
Certification
- Registered Behavior Technician (RBT)
- CPR Certified
- Paraprofessional Certification
Volunteer Engagement
- Suicide Prevention Advocate - Co-organized community forums and summits.
- Student Government Senator - Represented student needs in residence life.
- Developmental Disabilities Project Lead - Coordinated student service visits.
Timeline
Patient Services Representative
Chase Brexton Health Care
09.2024 - Current
Registered Behavior Technician (RBT)
Framework Behavioral Services
01.2024 - 06.2024
Paraprofessional - Special Needs Support
NYC Department of Education
09.2022 - 12.2023
Communications Specialist / Patient Navigator
UNITE HERE Local 100
08.2019 - 01.2023
Associate of Arts - Human Services (Behavioral Therapy Concentration)
Community College of Baltimore County (CCBC)
Degree - Mass Communications, Sales & Marketing
Fulton Montgomery Community College (FMCC)