Clarisa Escalante
Little Elm,TX
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Knife Steakhouse. Proven expertise in food safety compliance and customer relationship management, enhancing guest satisfaction through tailored service and upselling techniques. Committed to operational excellence and fostering positive dining experiences.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Wcked Butcher Dallas
Dallas, TX
06.2024 - Current
- Enhanced guest satisfaction through detailed menu explanations and tailored recommendations.
- Processed orders accurately via point-of-sale systems for seamless transactions.
- Collaborated with kitchen staff to ensure prompt food preparation and delivery.
- Upheld cleanliness and organization of dining area along with service stations.
Expeditor
Mendocino Farms
Dallas, TX
01.2024 - 06.2024
- Maintained high customer service standards during busy shifts, enhancing customer satisfaction.
- Monitored temperatures of prepared food and cold-storage areas for optimal safety.
- Prepared workstations with necessary ingredients and tools to maximize efficiency.
- Stored food correctly in designated containers to minimize spoilage risks.
- Resolved order discrepancies promptly, ensuring accurate shipment and customer trust.
- Cleaned and sanitized all kitchen equipment, utensils, and workstations regularly.
- Washed, peeled, and cut fruits and vegetables for meal preparation.
- Alerted management to low or spoiled inventory, supporting timely restocking and minimizing waste.
Restaurant Hostess
El Carlos Elegante
Dallas, TX
04.2023 - 12.2023
- Welcomed guests upon arrival, creating a positive first impression for dining experiences.
- Managed phone inquiries for reservation scheduling, confirmation, takeout orders, and service-related questions efficiently.
- Optimized restaurant operations through effective management of reservations and seating arrangements.
- Handled waitlists and special requests for larger groups to streamline service.
- Collaborated with kitchen staff and servers for timely service execution.
- Ensured guest satisfaction by actively monitoring the dining area and resolving issues promptly.
Cocktail Server/Food Expeditor
Knife Steakhouse
Dalla, TX
01.2022 - 06.2023
- Ensured exceptional customer service for the high volume of daily patrons, increasing satisfaction rates.
- Efficiently processed payments, contributing to smooth operational flow.
- Managed final dish preparations, confirming accuracy and adherence to presentation standards.
- Coordinated seamless delivery of meals from kitchen to tables for enhanced dining experience.
- Regularly monitored inventory levels, restocking supplies as required for operational readiness.
- Collaborated with culinary staff to streamline plating during high-demand hours.
- Employed upselling strategies that led to increased sales revenue.
- Actively participated in training sessions aimed at improving overall service quality.
- Communicated with customers to take drink orders accurately.
Education
High School Diploma -
Little Elm High School
Little Elm, TX05-2020
Skills
- Food safety standards
- Point-of-sale systems
- Customer relationship management
- Order processing
- Menu knowledge
- Upselling techniques
- Food safety compliance
Certification
- TABC
- Food Handler
Timeline
Server
Wcked Butcher Dallas
06.2024 - Current
Expeditor
Mendocino Farms
01.2024 - 06.2024
Restaurant Hostess
El Carlos Elegante
04.2023 - 12.2023
Cocktail Server/Food Expeditor
Knife Steakhouse
01.2022 - 06.2023
High School Diploma -
Little Elm High School