Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Collaborated with team members to improve service delivery.
Facilitated B2C customer support in dynamic technical and logistics environments.
Assisted customers with support inquiries. Managed order processing and fulfillment. Coordinated shipping logistics and resolved issues promptly.
Utilized Redmine, JIRA, and ERP systems for efficient incident tracking and ticket management.
Managed high-volume inbound requests while troubleshooting and resolving customer issues.
Oversaw order fulfillment processes to ensure timely delivery and accurate shipment tracking.
Leveraged problem-solving and communication skills to enhance customer satisfaction and effectively de-escalate concerns.
Facilitated collaboration among cross-functional teams to address issues and enhance workflows.
Oversaw KPI monitoring and ensured adherence to SLAs to achieve performance objectives.
Executed process improvements utilizing 5S methodology to enhance operational efficiency.
Ensured consistent delivery of high-quality service in accordance with company standards.