Overview
Work History
Timeline
CustomerServiceRepresentative

Clarisa Gamboa

Irving,TX

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Reconext
Grapevine, TX
01.2025 - 04.2026
  • Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Collaborated with team members to improve service delivery.
  • Facilitated B2C customer support in dynamic technical and logistics environments.
  • Assisted customers with support inquiries. Managed order processing and fulfillment. Coordinated shipping logistics and resolved issues promptly.
  • Utilized Redmine, JIRA, and ERP systems for efficient incident tracking and ticket management.
  • Managed high-volume inbound requests while troubleshooting and resolving customer issues.
  • Oversaw order fulfillment processes to ensure timely delivery and accurate shipment tracking.
  • Leveraged problem-solving and communication skills to enhance customer satisfaction and effectively de-escalate concerns.
  • Facilitated collaboration among cross-functional teams to address issues and enhance workflows.
  • Oversaw KPI monitoring and ensured adherence to SLAs to achieve performance objectives.
  • Executed process improvements utilizing 5S methodology to enhance operational efficiency.
  • Ensured consistent delivery of high-quality service in accordance with company standards.

Timeline

Customer Service Representative

Reconext
01.2025 - 04.2026
Clarisa Gamboa