Clarisa Tello
Pantego,TX
Summary
Detail-oriented Billing Assistant skilled in accounts receivable management, payment tracking, and bilingual communication. Proven ability to enhance patient experiences and ensure accurate processing of claims.
Dedicated professional with extensive experience in billing and insurance verification. Known for accuracy in processing claims and facilitating patient interactions. Committed to improving patient satisfaction through effective communication and operational efficiency.
Results-driven Billing Specialist with a strong background in claims processing and patient management. Recognized for fostering positive patient relations and maintaining financial accuracy. Prepared to leverage expertise to support seamless billing operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Billing Assistant
Heartland Dental
Arlington, TX
02.2025 - Current
- Processed patient billing inquiries and resolved discrepancies efficiently.
- Verified dental insurance coverage for patients to ensure eligibility and benefits.
- Managed patient check-in procedures to ensure a smooth and welcoming experience.
- Assisted patients with check-out procedures. Facilitated payment collection for services rendered.
- Managed discussions regarding dental treatment costs to enhance patient understanding and satisfaction.
- Processed and submitted dental insurance claims to ensure timely reimbursements.
- Verified dental claims with insurance providers to ensure accurate processing.
- Executed office supply procurement to ensure operational efficiency.
- Reviewed and managed office email correspondence to maintain effective communication.
- Utilized Solution Reach to check and respond to patient text messages, facilitating effective communication.
- Utilized Ring Central to track and prioritize voicemails for efficient follow-up.
- Scheduled and confirmed appointments to optimize client engagement.
- Managed cash deposit activities, ensuring timely and accurate delivery to bank.
- Finalized daily tasks and documented outcomes to support continuous improvement efforts.
- Facilitated adjustments to patient accounts to enhance financial accuracy and service delivery.
- Facilitated training programs for new front desk staff, including managerial personnel.
- Communicated effectively with patients regarding payment options and account status.
- Adapted quickly to new software updates and changes in billing procedures.
- Received, sorted, and distributed incoming mail.
- Audited and corrected billing and posting documents for accuracy.
- Handled phone calls directed to the dental office, providing information and assistance to patients.
- Coordinated discussions with dentist to clarify and optimize dental treatment plans.
Billing Specialist
Altius Dental
Arlington, Tx
08.2022 - 06.2024
- Ensured accuracy and compliance of dental claims to facilitate timely reimbursements.
- Processed and submitted dental claims along with necessary attachments for insurance reimbursement.
- Executed timely posting of dental payments to maintain up-to-date account balances.
- Reviewed and updated patient account balances to maintain financial integrity and facilitate timely payments.
Insurance Verification Specialist
Rodeo Dental and Orthodontics
Fort Worth, TX
07.2017 - 03.2022
- Validated dental insurance coverage for patients.
- Engaged with dental office via Teams to clarify and resolve dental insurance questions.
- Supervised insurance verification specialists, focusing on operational effectiveness and adherence to industry regulations.
- Coordinated updates regarding terminated dental policies with dental offices via Teams to maintain operational transparency.
- Facilitated monthly meetings to enhance work efficiency.
- Reviewed patient records and insurance policies to identify coverage limitations and potential issues proactively.
- Assisted in training new team members on verification protocols and best practices for accuracy in claims submissions.
Education
Registered Dental Assistant Certification - Dental Assistant
Concorde Career College
Grand Prairie04-2017
Skills
- Tracking spreadsheets
- Accounts receivable experience
- Accounts receivable management
- Payment tracking
- Posting Payments
- Fluent in Spanish
Accomplishments
- Supervised team of eight to twelve staff members.
Certification
- RDA License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Billing Assistant
Heartland Dental
02.2025 - Current
Billing Specialist
Altius Dental
08.2022 - 06.2024
Insurance Verification Specialist
Rodeo Dental and Orthodontics
07.2017 - 03.2022
Registered Dental Assistant Certification - Dental Assistant
Concorde Career College