Clarisa Ybarra Roque
Lubbock,TX
Summary
Dynamic professional with a proven track record at Federal Express, excelling in customer service and logistics management. Recognized for optimizing delivery routes and enhancing service quality through strong problem-solving skills. Committed to maintaining accuracy and attention to detail while fostering positive relationships with clients and team members.
Overview
13
13
years of professional experience
Work History
Courier
Federal Express
Lubbock, TX
03.2024 - Current
- Delivered packages efficiently and accurately within designated time frames.
- Operated delivery vehicles while adhering to safety regulations and traffic laws.
- Managed logistics for package pick-up and drop-off routes, optimizing travel efficiency.
- Maintained accurate records of deliveries, ensuring compliance with company standards.
- Assisted in training new couriers on operational procedures and best practices.
- Resolved customer inquiries and issues promptly, enhancing overall service quality.
- Utilized handheld devices for tracking shipments and confirming delivery statuses effectively.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed company policies and procedures during shift.
- Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.
- Drove safely at all times to avoid accidents and harm.
- Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
- Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
- Collaborated with teammates to streamline processes, resulting in increased productivity and faster delivery times.
- Verified package information to check for accuracy and completeness.
Caregiver
Home Health Aid
Lubbock, TX
06.2021 - 2024
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored patient health status, reporting changes to healthcare professionals.
- Administered medications as prescribed, maintaining accurate records.
- Developed personalized care plans in collaboration with families and healthcare teams.
Driver
McLane Company
Lubbock, TX
05.2019 - 05.2021
- Operated company vehicles to ensure timely delivery of goods to designated locations.
- Adhered to safety regulations and maintained vehicle cleanliness for optimal performance.
- Managed loading and unloading processes, ensuring accurate inventory handling.
- Monitored traffic conditions and adjusted routes to maintain schedules effectively.
- Conducted regular vehicle inspections to identify maintenance needs proactively.
- Communicated with dispatch regarding delivery updates and route changes as needed.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Manager
Walmart
Lubbock, TX
01.2018 - 05.2019
- Led team to achieve operational excellence through effective training and development strategies.
- Streamlined inventory management processes, enhancing accuracy and reducing discrepancies.
- Implemented cost-saving initiatives that improved overall department efficiency and performance.
- Oversaw daily operations, ensuring compliance with company policies and safety standards.
- Mentored new managers in best practices for staff engagement and customer service excellence.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Corrections Officer
Parmer County Sheriff's Office
Farwell, TX
01.2013 - 05.2015
- Monitored inmate behavior and ensured compliance with facility rules and regulations.
- Conducted regular safety inspections to identify potential hazards within the facility.
- Responded swiftly to emergencies, employing de-escalation techniques to maintain order.
- Documented incidents and maintained accurate records of daily activities and inmate interactions.
- Assisted in training new officers on operational procedures and safety protocols.
- Implemented conflict resolution strategies to reduce tensions among inmates effectively.
- Participated in continuous training programs to enhance skills in crisis intervention and communication techniques.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Supported successful emergency response efforts by participating in regular drills and training exercises.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Developed a reputation for professionalism and integrity, serving as a role model for fellow officers in the performance of daily duties and adherence to ethical standards.
- Examined incoming and outgoing mail to detect contraband.
- Authored incident reports for management on violations and discrepancies.
- Oversaw and maintained custody of Number inmates in maximum security.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Sanctioned regulatory compliance while managing visual inspections, work crew accountability, illegal substance checks and cell assessments.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Booked new inmates into facility and processed inmates for release.
- Conducted security checks of inmates and living areas.
- Documented inmate behavior and activities in logbooks.
- Made rounds at specified intervals and conducted head counts and roll calls.
Education
GED -
Dental Assistant Association
Amarillo, TX01.2016
Skills
- Working independently
- Attention to detail
- Problem-solving
- Customer service
- Relationship building and rapport
Timeline
Courier
Federal Express
03.2024 - Current
Caregiver
Home Health Aid
06.2021 - 2024
Driver
McLane Company
05.2019 - 05.2021
Manager
Walmart
01.2018 - 05.2019
Corrections Officer
Parmer County Sheriff's Office
01.2013 - 05.2015
GED -
Dental Assistant Association