Clarissa Abundis
Freedom,USA
Summary
Detail-oriented Dental Administrator with four years in patient scheduling, insurance verification, and front desk operations. Expertise in enhancing patient understanding of treatment options to improve case acceptance and build long-term relationships. Proven track record in following up with undecided patients, ensuring clarity on dental health and facilitating informed decisions.
Overview
5
5
years of professional experience
Work History
Dental Receptionist
Santa Cruz Childrens Dental Group
Santa Cruz, California
06.2025 - Current
- Greeted patients warmly and managed appointment scheduling efficiently.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Managed front desk operations including scheduling appointments, collecting payments.
- Verified patient insurance information and collected necessary documentation.
- Verified, updated and entered patient information into system.
- Maintained organized patient records using electronic health record systems.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Assisted dental staff with patient intake and preparation for treatments.
- Processed payments and managed billing inquiries, ensuring accuracy and patient satisfaction.
- Coordinated follow-up appointments and reminder calls to enhance patient adherence to ongoing care.
- Responded to patient inquiries regarding services and treatment options promptly.
- Processed referrals to specialists based on dentist instructions.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
- Demonstrated proficiencies in telephone, e-mail, fax, and front-desk reception within high-volume environment.
- Educated patients on oral health care practices to promote preventive care and improve health outcomes. on proper oral health care instructions and preventive measures.
Dental Administrator
SANTA CRUZ DENTAL GROUP
06.2024 - 01.2025
- Oversaw reception duties for one of three offices in a group practice, ensuring smooth patient interactions.
- Processed insurance claims forms timely and accurately according to company policy.
- Ensured weekly and upcoming insurance entries were accurate and up-to-date.
- follow up on past due claims and balances, manage the in-office payment plans, and send any bills out.
- confirm all hygiene and doctors schedule making sure all the correct treatment is in the appointment.
- Scheduled patient follow-up visits for dentists or hygienists based on treatment plans provided by doctors.
- Assisted with accounts receivable tasks such as posting payments, sending out bills and following up on overdue accounts.
- Trained new administrative staff on office protocols and systems, facilitating quicker onboarding and integration.
- Managed daily operations of the office including opening, closing duties, filing paperwork and managing incoming, outgoing mail.
- Prepared correspondence, reports, invoices and other documents as requested.
- Contacted referred patients to obtain necessary reports for their treatment.
Front Office Coordinator
Santa Cruz Oral & Maxillofacial Surgery
03.2024 - 06.2024
- Managed patient scheduling and appointment coordination for oral surgical procedures.
- Ensured all patient appointments were confirmed and scheduled properly.
- Coordinated insurance verifications and pre-authorization for surgical cases.
- Reviewed insurance coverage before patient appointments.
- Communicated effectively with patients regarding treatment plans and financial options.
- Collaborated with surgical team to ensure smooth patient flow during procedures.
- Scheduled surgeries and consults.
- Deliver consult and surgeries report to referring doctors.
- Maintained accurate patient records and updated information in the electronic system.
- Monitored waiting area, ensuring cleanliness and compliance with safety protocols.
- Took initiative to resolve customer complaints quickly and efficiently.
Office Administrator
Dr. Mataisevich DDS
06.2022 - 03.2024
- Supported office manager by managing insurance claims and facilitating end-of-day financial reconciliation.
- Maintained and updated patient records to ensure accuracy and compliance.
- Presented treatment plans and verified patient insurance eligibility.
- Assisted in insurance verification and billing processes for patients.
- Communicated effectively with patients, staff, and dental professionals.
- Ensured optimal scheduling for hygienists, keeping appointments consistently filled.
- Deposited checks using Cash Pro, ensuring accuracy and timeliness.
- Supported team members in daily operations and workflow organization.
- Organized and streamlined filing systems for electronic databases and physical records.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
Hostess
California Grill
12.2021 - 06.2022
- Greeted guests warmly upon arrival to create a welcoming atmosphere. upon arrival, seating them promptly.
- Greeted and seated guests promptly, ensuring a warm welcome experience.
- Managed reservations and waitlists using restaurant management software efficiently.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Collaborated with servers to ensure smooth dining service flow.
- Assisted in training new host staff on seating procedures and customer service standards.
- Handled guest inquiries and provided information about menu offerings and specials.
- Communicated effectively with kitchen staff regarding guest preferences and special requests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Education
High school diploma -
Pajaro Valley High School
Freedom, CA06-2022
Skills
- Dental Receptionist
- Customer service (4years )
- Insurance verification
- Appointment coordination
- Billing Management
- Claims processing
- Payment processing
- Dentrix (3 years)
- Multi-line phone systems (4 years)
- Front Desk (4 years)
- Customer service (4 years)
- HIPAA
- Organizational skills
- Time management
- Spanish
- Communication skills
- Email communication
- Problem-solving
- Multitasking
- Team collaboration
- Administrative Experience
- Cash handling
- Document Preparation
- Microsoft Excel
- Windows
- Claims processing
- Email communication
- Problem-solving
- Multitasking
- Team collaboration
References
Alma Lara - office manager, 831-310-1399
Lizette Gallo - front office administrator (831) 707-0438
Maria Gonzalez - Admin 831- 359- 5284
Maria Perez - admin/ Medical assistant 831 - 588 - 4540
Languages
Spanish
English
Timeline
Dental Receptionist
Santa Cruz Childrens Dental Group
06.2025 - Current
Dental Administrator
SANTA CRUZ DENTAL GROUP
06.2024 - 01.2025
Front Office Coordinator
Santa Cruz Oral & Maxillofacial Surgery
03.2024 - 06.2024
Office Administrator
Dr. Mataisevich DDS
06.2022 - 03.2024
Hostess
California Grill
12.2021 - 06.2022
High school diploma -
Pajaro Valley High School