Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Clarissa Cruz Ramos

Waukee,IA

Summary

Motivated and dependable with experience in customer service and team leadership. Skilled at managing fast paced environments, supporting team operations and delivering high quality service. Brings strong communication, reliability, and problem solving skills, with strong work ethic.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
Waukee, IA
02.2025 - Current
  • Supervised daily operations, ensuring efficient workflow during peak hours.
  • Managed inventory levels, placing orders to maintain stock of supplies and food.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies.
  • Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.

Delivery Driver

Fedex Express
Des Moines, IA
01.2024 - 02.2025
  • Operated company vehicles safely and complied with DOT regulations.
  • Managed route planning efficiently to meet daily deadlines.
  • Delivered packages accurately to residential and commerical locations, maintaining a on time delivery rate.
  • Ensured packages were handled carefully to minimize damage and ensure customer satisfaction.

Team Member

Tropical Smoothie Cafe
West Des Moines, IA
01.2023 - 01.2024
  • Prepared food and beverages ensuring quality and consistency.
  • Managed inventory and restocked supplies to prevent shortages during peak hours.
  • Followed all food safety regulations including cleaning procedures, labeling, and proper storage.
  • Greeted customers, took orders accurately, and processed payments efficiently while using the register.

Education

GED -

Des Moines Area Community College
Ankeny, IA
12.2024

Skills

  • Customer service
  • Patient safety
  • Range of motion exercises
  • Certified nursing assistant (CNA)
  • Positive attitude
  • Time management
  • Dependable and reliable
  • Basic life support
  • Feeding assistance
  • Vital signs monitoring

Certification

  • Certified Nursing Assistant License - 2025
  • BLS/CPR Certification - 2025

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Shift Supervisor

Starbucks
02.2025 - Current

Delivery Driver

Fedex Express
01.2024 - 02.2025

Team Member

Tropical Smoothie Cafe
01.2023 - 01.2024

GED -

Des Moines Area Community College