Clarissa Ferguson
Lakeport,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
A Taste of Paradise
Lakeport, California
09.2024 - 12.2024
- Managed daily operations at tropical dining venue, A Taste of Paradise.
- Coordinated front-of-house service and guest seating to optimize customer experience during busy meal periods.
- Facilitated team collaboration to improve service efficiency. with order flow, table setup, and closing duties.
Waitress/Cook/Prep Dishwasher
Woody’s Café Grill and pub
Kelseyville, California
12.2019 - 08.2024
- Handled guest concerns with calm, friendly communication and quick follow-up.
- Monitored food presentation and cleanliness across dining and service areas.
- Trained new team members on service standards and workplace routines.
Bill Collector/Data Analyst
Roto Rooter
Kelseyville, California
01.2022 - 09.2023
- Contacted delinquent accounts for financial services collections office
- Negotiated payment arrangements with customers and account holders
- Updated account records in collections software and case files
Assistant Baker
Grain street Bakery
Etna, California
06.2021 - 10.2021
- Monitored proofing, oven settings, and bake times to achieve consistent product texture and enhance customer satisfaction.
- Contributed to Grain Street Bakery production by mixing, shaping, and baking dough, ensuring high-quality baked goods.
- Prepared baked goods for retail sale and delivery, ensuring timely availability and presentation for customers.
- Maintained sanitation across prep areas, tools, mixers, and baking stations.
Education
Highschool Diploma - General Education
Kelseyville High School
Kelseyville, CASkills
- Customer service
- Food safety
- POS systems
- Cash handling
- Team leadership
- Problem solving
- Conflict resolution
- Attention to detail
Timeline
Assistant Manager
A Taste of Paradise
09.2024 - 12.2024
Bill Collector/Data Analyst
Roto Rooter
01.2022 - 09.2023
Assistant Baker
Grain street Bakery
06.2021 - 10.2021
Waitress/Cook/Prep Dishwasher
Woody’s Café Grill and pub
12.2019 - 08.2024
Highschool Diploma - General Education
Kelseyville High School