Clarissa Hernandez
Long Beach,CA
Summary
Experienced Operations Supervisor proficient in efficiently managing daily operations to drive process efficiency. Adept at optimizing workflows and enhancing team performance, consistently achieving company objectives. Demonstrated leadership in managing cross-functional teams and implementing strategic improvements. Diligent and results-oriented, committed to delivering exceptional outcomes.
Overview
10
10
years of professional experience
Work History
Operations Supervisor
Worldwide Flight Services
05.2024 - Current
- Resolve customer issues and concerns by performing root cause analysis investigation and rectification
- Develop internal audit procedure of purchase order and data entry to ensure optimal operational excellence
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Created engaging training content that catered to diverse learning styles, improving overall knowledge acquisition among employees.
- Verified timekeeping records and handled any discrepancies with employees; Maintain confidential data
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Lead Office Agent
Worldwide Flight Services
07.2022 - 05.2024
- Enhanced client and stakeholders relationships through effective communication and prompt responses to queries.
- Maintain communication and working relationships with customers and multiple departments
- Ensure orders, purchases, cancellations are accurate regarding completing and filing
- Conduct internal audits of data entry, data management system and purchase orders ensuring optimal performance efficiency
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Sales Associate
WSS/Eurostar
08.2021 - 07.2022
- Provided mobile support to customers for online purchases, returns in a fast paced sales environment
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Student Administrative Assistant
Women's and Gender Equity Center, CSULB
02.2015 - 11.2019
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Analyze data and create presentations for performance review and budget assessments
- Maintained accurate student records, ensuring confidentiality while adhering to university guidelines and regulations.
- Served as a valuable team member in various interdepartmental committees, contributing insight and expertise to support university-wide initiatives.
- Recruited and trained new volunteers on volunteer program goals and objectives.
Education
Bachelor's Degree - History, Latin America and World History
California State University Long Beach
Long Beach, CA12-2021
Skills
- Microsoft office
- Staff development and training
- Root-cause analysis
- Performance monitoring
- Operations management
- Task delegation
- Staff supervision
- Customer relationship management
- Data retrieval systems management
Certificates And Awards
CSULB Guardian Scholars Director's Outstanding Student Award, 2017, Distinguished for academic excellence and overall brilliance.
Six Sigma Greenbelt Certificate in progress 2025
Languages
Spanish
Professional Working
Timeline
Operations Supervisor
Worldwide Flight Services
05.2024 - Current
Lead Office Agent
Worldwide Flight Services
07.2022 - 05.2024
Sales Associate
WSS/Eurostar
08.2021 - 07.2022
Student Administrative Assistant
Women's and Gender Equity Center, CSULB
02.2015 - 11.2019
Bachelor's Degree - History, Latin America and World History
California State University Long Beach
Similar Profiles
Julian HernandezJulian Hernandez
Office Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesOffice Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Dominic HunterDominic Hunter
Package Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesPackage Handler at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
TyWAYNE STEPTERTyWAYNE STEPTER
Ramp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger ServicesRamp Service Agent at WORLDWIDE FLIGHT SERVICES, Ramp and Passenger Services
Haley MaloneyHaley Maloney
Inventory Lead at WYLDInventory Lead at WYLD