Alexa Kelly
Nashville,TN
Summary
Experienced Leasing Consultant with excellent abilities in customer service, telephone etiquette and quick problem to solution skills. Detailed knowledge of Nashville apartment rental market and impressive tour to resident ratios. Also experienced with Onesite, Yardi and BlueMoom.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Fortis Fifth LLC
05.2024 - Current
- Received and processed resident payments, and updated system accounts with latest information.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Analyzed trends and data to inform decision-making and program development.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
Project Manager
Granite Masters Of Nashville
01.2023 - Current
- Planned, designed, and scheduled phases for large projects.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Ensuring all payments are collected and deposited in a timely manner
- Researching and contracting suppliers.
- Shopping market to keep bids accurate at all times
- Creating and submitting invoices utilizing QuickBooks & Housecall Pro
Leasing Consultant
Brookside Properties
09.2022 - 04.2023
- Achieve and maintain designated occupancy goals and objectives. Complete and submit, timely and accurately, all records, reports and documents required by the company
- Responded to requests and scheduled appointments for property showings.
- Traveled between 3 properties throughout the week
- Verified tenant incomes and other information before accepting lease applications.
- Planned & scheduled multiple social events
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Answered constant flow of calls with minimal wait times.
- Actively listened to residents, handled concerns quickly and escalated major issues to supervisor.
- Greeted clients, showed apartments, and prepared leases.
- Distributed and followed up on tenant renewal notices.
- Engaging in social media management for property, posting & interacting with traffic.
Leasing Consultant
Sunridge Management Group
03.2021 - 04.2022
- Lease up property
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
Education
High School Diploma -
Pennnfoster
2021
Skills
- Fair Housing Policies
- Yardi, CRM , & BlueMoon
- Clear communication
- Issue Resolution
- Leasing and Sales
- Efficient Task Organization
- Customer Service
- Phone and Email Etiquette
- Marketing and Advertising
- File Management
- Time Management
Timeline
Assistant Manager
Fortis Fifth LLC
05.2024 - Current
Project Manager
Granite Masters Of Nashville
01.2023 - Current
Leasing Consultant
Brookside Properties
09.2022 - 04.2023
Leasing Consultant
Sunridge Management Group
03.2021 - 04.2022
High School Diploma -
Pennnfoster
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