Clarissa Munoz-Palomo

Program Administration and operational leadership

• Oversaw daily front office operations, ensuring effective management of parking services, access control systems, key management, fleet coordination, and camera monitoring systems
• Develop and revise procedures, forms and training materials
• Research and recommend: system, workflow and technology improvements to increase efficiency and compliance

• Assisted in planning, tracking, monitoring, analyzing, and revising four department budgets, optimizing both expense and revenue management
• Coordinate purchasing, cost transfers and interdepartmental billing, parking revenue processing and payments from external partners
• Ensure compliance with fiscal policies and train staff in reimbursement procedures

Staff Supervision and Training

• Interpret and implement department-related policies including access control, parking regulations, emergency procedures, CLERY act compliance and documentation standards
• Maintain CLERY and Fire Logs, daily activity reports, and support emergency preparedness training and documentation
• Reviewed security camera footage to support campus investigations

• Led training for front office staff and student employees, enhancing team knowledge of policies and operational procedures
• Assign work, establish workflows, monitor performance and ensure operational continuity
• Participate in hiring, onboarding and personnel coordination activities

• Serve as a liaison between Security department and other campus departments and external partners
• Represent the department on committees
• Provide Spanish language translation and interpretation to ensure equitable access to safety and security services

• Arrange flight schedules, hotel reservations, car rentals and conference registrations for the Director and security staff.
• Coordinated staff development training to enhance team skills and knowledge.
• Attended training on electronic security systems and additional relevant topics.
• Assist in training officers and other staff on systems.
• Review Cameras, download and properly store video and stills from the camera system.
• Issue alarm codes to employees as needed.
• Schedule electronic locks for buildings, issue electronic and hard keys as needed
• Schedule meetings using Google calendar and 25Live for securing venue,
• Provide proper documents and audio/visual equipment and agendas.
• Coordinated department and Safety Committee meetings, ensuring timely organization and availability of materials and notes.
• Ensure notes are completed and made available for meetings
• Compose and/or type confidential letters, memos, emails, reports, and forms on Google (Docs, Sites, Gmail), Word, Excel, ReportExec, Megamations, and Purchasing Express.
• Perform various research projects as assigned.
• Researched, drafted, and prepared materials for the Director and assigned personnel to ensure clarity and effectiveness of communication.
• Assist the Director with coordination of the SSEP employee performance appraisal process, including surveys.
• Willing to learn new systems and processes and participate in the evaluation of these
• Answer phones and radio and investigate information needed by security officers.
• Conduct dispatch duties as directed. Route phone and email messages for the office to the appropriate personnel.
• Greet guests and assist visitors with various services or direct them to the appropriate department.
• Distribute mail internally.

• Coordinated appointments and meetings for staff to enhance scheduling efficiency.
• Handled incoming phone calls and directed inquiries to appropriate personnel.
• Prepared documents, reports, and presentations using office software tools.
• Communicated effectively with team members to ensure workflow efficiency.
• Delivered comprehensive administrative support, including document management and supply ordering, to streamline office operations.
• Performed data entry tasks into various computer systems accurately and efficiently.
• Maintained an organized filing system of paper documents and electronic files.
• Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
• Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
• Greeted visitors, determined their needs and directed them to the appropriate personnel.
• Assisted with special projects as needed by researching information on the internet or through other sources.
• Handled incoming and outgoing mail and packages, including preparation for shipping.
• Provided customer service, addressing inquiries and resolving issues promptly, including spanish language translation
• Maintained confidentiality of sensitive information and documents.
• Researched and compiled data to support reports and projects, ensuring accurate information availability.
• Assisted in the onboarding process for new hires by preparing workspaces and materials.
• Conducted inventory of materials and supplies to ensure availability.

• PMaintained filing system for office documents and student records.
• Provided clerical support, including data entry and document preparation.
• Managed multiple tasks simultaneously in a fast-paced environment.
• Answered phone calls and directed inquiries to appropriate staff.
• Organized office supplies, materials, and equipment to enhance accessibility for staff.
• Maintain office cleanliness and appearance
• Scanned documents using the printer scanner
• Issue parking permits to staff, students and visitors
• Pick up and send out mail
• Supported hiring process by attending interviews and providing candidate insights.
• Train new student assistants

Coordinate and administer department programs and services

• Act as a program liaison to students, staff, faculty, officers, vendors and external agencies
• Interpret, apply, and communicate program specific policies, procedures, regulations, and WAC requirements
• Confer regularly with department leadership and outside entities regarding program standards and compliance
• Participate in identifying areas for program improvement and development
• Coordinate campus programs related to parking permits, citations, traffic requests, electronic door access, key systems and DES vehicle use

Coordinated financial transactions and streamlined inventory systems for department operations

• Create requisitions, purchase orders, track orders and close requisitions
• Communicate regularly with accounting and purchasing departments
• Coordinate parking revenue deposits and interdepartmental billing
• Maintained accurate inventory of department supplies to ensure resource availability
• Track vendors and service contracts (vehicle maintenance, uniforms, alarms, equipment)

Provide administrative coordination and documentation support for department operations

• Maintain Clery log, fire log, daily activity reports and compliance documentation
• Prepare department reports and operational records
• Edited and updated department website content and public communications to enhance information accessibility
• Coordinate department training events and meetings
• Support dispatch operations and calls to emergency services during critical incidents

Provide lead direction and coordination for front office staff and student employees

• Coordinate daily workflow and task assignments for front office operations
• Train staff and student employees on parking systems, access procedures, documentation standards and customer service expectations
• Review work for accuracy and completeness
• Participate in hiring processes, onboarding and training

Represent the department and provide technical assistance and training

• Prepare training and promotional materials for program participants and campus users
• Provide technical assistance regarding departmental software programs and access systems
• Attend meetings and conferences as the department representative
• Promote department programs and services to campus community

Support emergency preparedness and campus safety initiatives

• Support alerting systems and emergency messaging
• Participate in special projects including violence prevention and accident prevention programming as assigned
• Assist with emergency preparedness documentation and compliance
• Delivered Spanish interpretation and translation services to enhance communication for students and visitors.