Clarissa Roe
Huntington Bank
Texarkana,TX
16
years of professional experience
Dynamic Customer Experience Banker at Huntington Bank with a proven track record in cash handling and relationship building. Expertly identified customer needs, driving bank sales and enhancing service satisfaction. Leveraged analytical thinking to ensure compliance and accuracy, consistently exceeding performance targets in a fast-paced environment.
Work History
Customer Experience Banker
8 Years 10 Months- Opened deposit and lending accounts, ensuring accurate documentation and compliance with banking policies.
- Assisted customers with transactions, account inquiries, and service requests in fast-paced branch environment.
- Identified customer needs and recommended suitable banking products and services.
- Processed cash, checks, and withdrawals while maintaining strong attention to detail and accuracy.
Server
2 Years- Delivered attentive table service, ensuring accurate order entry and timely food delivery.
- Coordinated buffet station replenishment to maintain clean, organized, and fully stocked dining areas.
- Communicated guest preferences clearly to kitchen staff, reducing service errors and delays.
- Resolved customer concerns promptly, maintaining positive dining experiences and service consistency.
- Processed checks accurately, balancing efficiency with courteous guest interaction throughout service.
- Supported opening and closing duties, including sanitation, setup, and reset of dining sections.
- Assisted teammates during high-volume periods, improving workflow and table turnaround across service areas.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Retail Store Manager
3 Years 3 Months- Directed daily store operations, ensuring consistent compliance with merchandising, staffing, and customer service standards.
- Developed associate schedules to maintain coverage, control labor costs, and support peak shopping periods.
- Monitored inventory levels, ordering processes, and stockroom organization to reduce shortages and overstock.
- Resolved customer concerns promptly, preserving satisfaction and reinforcing store reputation.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Submitted orders for new inventory.
- Managed inventory control, cash control, and store opening and closing procedures.
Education
High School Diploma
Skills
Customer service
Cash handling
Creative thinking
Cash management
Analytical thinking
Customer Service-oriented
Know your customer
Money transfers
Bank sales
Follow-up skills
Teller experience
Sales proficiency
Money handling
Opening and closing procedures
Relationship building
Daily ledgers
Developing work schedules
Timeline
Customer Experience Banker
Huntington Bank
12.2017 - CurrentRead More
Server
The One Buffet
12.2015 - 12.2017Read More
Retail Store Manager
Just A Dollar
09.2010 - 12.2013Read More
Hooks High School
High School Diploma
Read More