Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Clarissa Sims

Palm Beach Gardens,FL

Summary

Proven to excel in high-volume dining environments, I leveraged my exceptional customer service and cash handling skills at The Cheesecake Factory to enhance guest satisfaction significantly. By prioritizing service and maintaining cleanliness, I ensured seamless experiences, demonstrating a strong work ethic and a commitment to excellence in every interaction.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Server

The Cheesecake Factory
04.2021 - 06.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server

Mulligans Bar & Grill
09.2019 - 03.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.

Hostess / Server

Johnny Longboats
08.2012 - 08.2017
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

Cha Cha
04.2006 - 06.2008
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
05.2012

High School Diploma -

Schule Langbargheide
Hamburg Germany
05.2006

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Safe Food Handling
  • Cleanliness standards
  • Menu Memorization
  • Food Running
  • High-volume dining
  • Service prioritization
  • Food safety understanding
  • Order Accuracy
  • Table Bussing
  • Dining area maintenance
  • Guest Seating
  • Foreign language proficiency
  • Daily specials memorization
  • Food Delivery

Certification

CPR, HHA

Languages

German
Native or Bilingual

Timeline

Server

The Cheesecake Factory
04.2021 - 06.2023

Server

Mulligans Bar & Grill
09.2019 - 03.2020

Hostess / Server

Johnny Longboats
08.2012 - 08.2017

Server

Cha Cha
04.2006 - 06.2008

High School Diploma -

Palm Beach Gardens High School

High School Diploma -

Schule Langbargheide

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Clarissa Sims