Clarissa Tuinei
Corpus Christi,TX
Summary
Dynamic professional with a proven track record in customer service and sales expertise, notably at Pandora where collaboration and visual merchandising techniques significantly boosted sales. Skilled in active listening and critical thinking, adept at enhancing customer satisfaction and driving results. Demonstrates exceptional organizational abilities and a commitment to excellence in all customer interactions.
Overview
2020
2020
years of professional experience
Work History
Service Representative
Publix
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
Customer Service Key Holder
Pandora
10.2018 - 05.2019
- Collaborated with team members to consistently meet or exceed monthly sales targets.
- Implemented visual merchandising techniques to maximize product exposure and enhance overall store appeal.
- Boosted sales by maintaining a clean, attractive, and well-organized store environment.
- Developed strong relationships with customers through active listening skills and personalized service offerings.
Creative Art Coordinate
Sun and Fun
06.2015 - 06.2017
- Collaborated with creative team and cross-functional teams on creating programs for students.
Office Aide
Mary Morrison
06.2013 - 05.2015
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Enhanced internal communication by distributing memos, announcements, and newsletters in a timely manner.
- Managed incoming calls and emails, ensuring timely responses and enhancing customer satisfaction.
- Contributed to a welcoming office atmosphere by assisting visitors upon arrival and directing them as needed.
Receptionist
Saratoga Homes
01.2002 - 06.2002
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
High School Diploma -
Eastwood High School
El Paso, TX05.1999
Skills
- Customer Support
- Customer Relations
- Payment Acceptance
- Critical Thinking
- Sales expertise
- Active Listening
- Customer Service
- Call Center Operations
- Conflict Resolution
- Key holder experience
- Service Upselling
- Follow-up skills
- Order Processing
- Organization
Timeline
Customer Service Key Holder
Pandora
10.2018 - 05.2019
Creative Art Coordinate
Sun and Fun
06.2015 - 06.2017
Office Aide
Mary Morrison
06.2013 - 05.2015
Receptionist
Saratoga Homes
01.2002 - 06.2002
Service Representative
Publix
High School Diploma -
Eastwood High School
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