Clarissa Vasquez
Samaritan Medical Center
El Paso,TX
1
Certification
13
years of professional experience
Detail-oriented medical coder with a strong focus on data entry, documentation, and compliance, specializing in healthcare regulations and coding guidelines. Expertise in maintaining accurate patient medical records while supporting clinical operations ensures consistent data integrity and confidentiality. Proficient in various coding systems, dedicated to upholding regulatory standards and driving operational efficiency. Proven track record of enhancing processes and contributing to the overall success of daily team operation.
Work History
Client Coordinator
1 Year 9 Months- Reviewed client files for completeness, correcting missing information before processing.
- Maintained confidential records, following established documentation and privacy standards.
- Collaborated with internal teams to prioritize urgent cases and support daily operations.
- Trained new staff on coordination processes, communication standards, and documentation practices.
- Monitored service queues, escalating issues promptly to prevent delays and protect client satisfaction.
- Reviewed case documentation for accuracy, completeness, and compliance with internal procedures.
- Processed medical claims, corrected errors, and resubmitted rejected files promptly.
- Coordinated with clinical and administrative staff to gather missing documentation for claims.
- Safeguarded sensitive patient/claimant data through strict adherence to HIPAA guidelines and implementation of secure record-keeping practices.
- Assisted in staff training initiatives to develop a knowledgeable team capable of handling complex billing situations effectively.
- Reviewed patient diagnosis codes to verify accuracy and completeness.
- Used data entry skills to accurately document and input statements.
- Streamlined data entry processes, reducing entry time and minimizing errors.
- Assisted with data entry and administrative support tasks to help meet team goals.
Lead Phlebotomist/Laboratory Assistant
3 Years 4 Months- Performed venipuncture and other blood collection procedures according to established standards.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Educated patients on blood draw techniques to promote understanding and cooperation.
- Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
- Maintained accurate records of collected specimens and test results.
- Documented patient information in an electronic medical records system.
- Adhered to HIPAA guidelines regarding patient privacy.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
- Verified patient information prior to specimen collection.
- Identified patients using proper procedures prior to specimen collection.
- Verified collection orders and communicated discrepancies to nurses.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Collected specimen samples and transported to laboratory for processing.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Transported specimens following established protocol for temperature and light.
- Monitored inventory levels of supplies used in phlebotomy services.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Responded quickly and effectively to emergency situations.
- Assisted in the training of new phlebotomists.
- Mentored newly hired medical personnel in phlebotomy techniques and protocols.
- Collected specimens and transported to the laboratory for processing.
- Counseled patients to alleviate fears and enhance cooperation during blood draws.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Used heel and finger stick methods to obtain blood from capillaries.
- Organized workflow to accommodate urgent, scheduled, and outpatient requirements.
Lead Laboratory Accessioner
10 Months- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Set up, maintained and verified sterility of lab equipment and tools.
- Analyzed experiment and test results to validate adherence to standards and specifications.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Led projects and analyzed data to pinpoint and implement process improvements.
- Monitored inventory to ensure accurate stock levels and maintain updated databases.
- Resolved operational issues and enhanced service delivery for improved patient care.
- Developed and maintained courteous and effective working relationships.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Exceeded goals through effective task prioritization and great work ethic.
- Monitored phlebotomists in daily tasks and helped direct them to quality and direct patient care.
- Assisted in ensuring blood specimens are of the highest quality before sending them to be analyzed.
- Improved operations through consistent hard work and dedication.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Used Microsoft Word and other software tools to create documents and other communications.
- Handled 50+ calls per day to address patient or providers inquiries and concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Engaged in extra projects to broaden professional expertise.
- Managed several employees (up to 20) in a typical day, and ensured the laboratory operated with ease.
Certified Phlebotomist Technician
1 Year- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples according to clinical protocols.
- Followed physician orders to correctly administer therapeutic phlebotomy.
- Organized daily work based on collection priority.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Promoted organization’s mission, vision, and values while training new clinical staff in phlebotomy procedures to ensure consistent practice.
- Reviewed patient records for accuracy and completeness.
- Followed established guidelines for reporting significant medical errors or unanticipated outcome in patient care.
- Tracked collected specimens by initialing, dating, and noting times of collection to maintain accurate laboratory records.
- Packaged and shipped specimens to central lab daily.
- Stocked phlebotomy cart with necessary supplies to ensure readiness for procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies to enhance patient safety and care quality.
- Maintained exam rooms by ordering supplies, transporting specimens, washing and packing instruments and changing solutions.
- Demonstrated commitment by fulfilling responsibilities effectively and growing within the organization.
- Became NYS DOT Drug Screen Trainer for Canton-Potsdam Hospital and other affiliates of St. Lawrence Health Systems.
Shift Supervisor
1 Year 6 Months- Prepared shift summary reports for management and communicated regularly with goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Delivered successful training to more than 10 employees during tenure, educating on successful work processes and productivity strategies.
- Maintained clean, organized production areas to prevent violations and minimize work delays.
- Responded to and resolved customer questions and concerns.
- Assisted store management in achieving service and quality standards through daily operational support. Met standards of service and quality in daily operations.
- Applied security, safety and loss prevention strategies during shifts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained appropriate pricing levels to support inventory management and customer satisfaction, inventory count and supply during shift hours.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Identified team weak points and implemented corrective actions to address performance issues.
Activities Aide
6 Months- Coordinated off-site activities, enhancing residents' social engagement and community participation.
- Planned, coordinated and implemented activities to address needs of participants with varying abilities.
- Coordinated and led exercise, church and trivia activities for both small and large groups.
- Coordinated off-site activities and accompanied residents throughout excursions.
- Engaged residents through tailored events and personal attention, fostering a sense of belonging and connection.
- Transported and escorted program participants to and from activities and on field trips.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Kept athletic and games equipment and facilities organized and maintained.
- Ensured timely delivery of resident mail.
Private Nanny
5 Months- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Prepared tasty, healthy meals for children to encourage good eating habits.
- Organized and cleaned the home after activities by picking up toys and straightening up play room.
- Bathed, dressed, and assisted with teeth brushing during bedtime preparation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized different types of activities to enhance physical and intellectual development.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized diverse activities to enhance children's physical and intellectual development.
Receptionist
2 Months- Answered a large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Coordinated multiple tasks efficiently to meet time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and the company.
- Managed multiple tasks and met time-sensitive deadlines.
- Welcomed incoming visitors and customers with professionalism, offering friendly and knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Processed membership fees and payments at the front desk.
Front End Supervisor
1 Year 1 Month- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored team members to enhance professional development and accountability in the workplace.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Established objectives to offer team members a clear roadmap to help company achieve overall goals.
- Coached employees on effective methods for managing sales processes, resolving complex issues, and addressing difficult customers.
- Established objectives to offer team members a clear roadmap to help company achieve overall goals.
Education
NHA Accreditation Certification - EKG Technician
NHA Accreditation Certification - Phlebotomy
Some College (No Degree) - Math/Science
High School Diploma
- Member of National Honor Society
- Member of French Honor Society
- Awarded Perfect Score on New York State Regents Examination in English
Shipping Category B Biological Substances
DOT Drug Screen Trainer/Collector - DOT Drug Screening
Skills
Medical Records Review
Case Documentation
Database Management
Data Accuracy
Sample Collection
Sample Management
HIPAA
Patient Care
Confidentiality Compliance
Compliance Standards
Team Leadership
Team Collaboration
Time Management
Attention to Detail
Communication Skills
Conflict Resolution
Office Administration
Patient Care
Accomplishments
- Supervised team of 20 staff members.
- Became the NYS Department of Transportation Drug Screen Trainer for St. Lawrence Health Systems.
- Received Employee of the Quarter at Rite Aid Pharmacy.
Certification
- MLA - Medical Laboratory Assistant
- Drug Screen Collector Training
- Drug Screen Trainer Training
- Breath Alcohol Technician Training
- PT - Phlebotomy Technician
- CET - EKG Technician
Timeline
Client Coordinator
MES Solutions
01.2025 - CurrentRead More
Lead Phlebotomist/Laboratory Assistant
Samaritan Medical Center
06.2023 - CurrentRead More
Lead Laboratory Accessioner
Canton-Potsdam Hospital
03.2022 - 01.2023Read More
Certified Phlebotomist Technician
Canton-Potsdam Hospital
03.2021 - 03.2022Read More
Shift Supervisor
Rite Aid Pharmacy
08.2018 - 02.2020Read More
Activities Aide
United Helpers Nursing Home
09.2017 - 03.2018Read More
Private Nanny
Sarah Carvel Ruby
04.2015 - 09.2015Read More
Receptionist
John Allan’s Hair Salon
12.2014 - 02.2015Read More
Front End Supervisor
Price Chopper
10.2013 - 11.2014Read More
Potsdam Central School
High School Diploma
Read More
Jefferson Community College
Some College (No Degree) from Math/Science
Read More
St. Lawrence County BOCES - Adult Education
NHA Accreditation Certification from Phlebotomy
Read More
St. Lawrence County BOCES - Adult Education
NHA Accreditation Certification from EKG Technician
Read More
SAFTPAK
Shipping Category B Biological Substances
Read More
Alpha Pro Solutions
DOT Drug Screen Trainer/Collector from DOT Drug Screening
Read More
References
References available upon request.