Tanya Robinson

Updated records with all interactions and customers transactions

• Resolved customer grievances consistently, collaborating with team members to achieve creative solutions
• Ensured compliance with privacy regulations by properly handling sensitive client data
• Tracked documented, and reported on all client interactions using CRM software
• Maintained meticulous electronic and physical filing systems with clients' records
• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
• Managed approximately 10-15 incoming calls, providing prompt and accurate information to clients about products and services.
• Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
• Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.
• Sought ways to improve processes and services provided.
• Proficiency in Epic software

• Collected blood samples, ensuring proper labeling and handling.
• Improved patient comfort by maintaining a calm and professional demeanor during blood draws
• Ensured confidentiality of patient information, adhering to HIPAA regulations.
• Coordinated with hospital departments to streamline interdepartmental communication and collaboration efforts.
• Provided guidance and support to laboratory personnel.
• Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
• Managed and motivated employees to be productive
• Phlebotomy lead expertise
Completedleted approximately 30-35 draws during morning rounds
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Worked effectively in fast-paced environments.
• Proficient in use of EPIC charting system
Leadli>lead managed 4 phlebotomists during shifts
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.

• Worked closely with other healthcare professionals to provide high-quality patient care
• Prioritized urgent requests from medical providers for rapid turnaround times on lab results
• Utilized proper techniques for venipuncture, capillary puncture, and butterfly needles
• Trained new phlebotomists on proper techniques, safety protocols, and company policies
• Drew blood from patients for various medical tests and procedures
• Phlebotomy lead expertise by managing 8 phlebotomist during lead shift
• Completed approximately 30-40 draws during morning rounds
• Managed inventory of phlebotomy supplies for uninterrupted service delivery.

• Collected blood samples to ensure accurate laboratory testing and diagnosis.
• Organized and maintained lab equipment for smooth operation of phlebotomy procedures.
• Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
• Tracked collected specimens by initialing, dating, and noting times of collection.
• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Centrifuged blood samples as outlined in clinical protocols.
• Drew approximately 20-30 draws during morning rounds

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Drew approximately 5-10 pediatric patients daily

• Collected blood samples to ensure accurate laboratory testing and diagnosis.
• Organized and maintained lab equipment for smooth operation of phlebotomy procedures.
• Improved patient care by providing clear instructions and support during blood draws.
• Enhanced sample integrity, labeling specimens accurately and promptly.
• Ensured patient safety by adhering to established protocols and guidelines.
• Demonstrated expertise with venipuncture techniques, minimizing patient discomfort.
• Drew approximately 30-35 patients during morning rounds

• Worked closely with other healthcare professionals to provide high-quality patient care
• Drew blood from patients for various medical tests and procedures
• Calmed anxious patients through empathetic communication and reassurance
• Prioritized urgent requests from medical providers for rapid turnaround times on lab results
• Performed basic laboratory tasks such as centrifugation and sample aliquoting
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.
• Stocked phlebotomy cart or carrier with appropriate supplies.
• Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
• Established and maintained positive working
Relationshipsnships with patients, staff and clinical personnel to build trust and camaraderie.
• Lead managed 6-8 phlebotomist during lead shift.

• Followed infection control protocols to limit exposure risks for both patients and staff members
• Prepared examination rooms for incoming patients
• Collaborated with interdisciplinary team on developing appropriate care plans for patients
• Sterilized instruments and supplies according to hospital protocols
• Resolved emergency situations with calm, level-headed and knowledgeable approach
• Obtained medical samples, blood and urine to determine diagnosis of symptoms
• Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
• Expedited patient care by entering physician orders into computer systems, reducing the likelihood of errors and ensuring prompt treatment delivery.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

• Improved patient quality of life by assisting with daily living activities
• Protected patients by monitoring conditions and promptly reporting problems to RNs
• Kept patients clean, dry, and properly cared for under direction of registered nurses
• Answered phones professionally and directed calls to appropriate staff members or departments
• Supported unit administrative needs and clerical functions
• Responded to patient call lights promptly to address concerns.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Provided post-operative care by monitoring recovery and assisting with mobility.
• Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.

• Provided emotional support to patients and their families during difficult times
• Operated specialized medical equipment such as EKG machines, cardiac monitors, and glucose meters to assist in patient assessments
• Monitored vital signs and reported any changes to healthcare team
• Conducted inventory checks on medical supplies periodically throughout shift
• Transferred patients between beds, wheelchairs, gurneys, or exam tables using proper body mechanics and safety techniques
• Performed blood draws and administered intravenous IV lines as directed by nurse or physician
• Responded to emergency situations promptly by administering first aid or initiating life-saving interventions according to established protocols