Clarissa McCauley
Parish,NY
Summary
Dynamic Assistant Manager with a proven track record at Wendy's Restaurant, enhancing customer satisfaction and streamlining operations. Skilled in customer service and cash handling, demonstrated through improved financial accuracy and resolving complaints efficiently. Excelled in fostering team collaboration and excelling in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Wendys Restaurant
04.2015 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Crew Member
Dunkin' Brands
07.2022 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
GED -
Central Square School District
Central Square, NY09-2024
Skills
- Customer service
- Clear communication
- Money handling
- Cash handling
- Time management
- Interactive communication skills
- Microsoft office
Timeline
Crew Member
Dunkin' Brands
07.2022 - Current
Assistant Manager
Wendys Restaurant
04.2015 - 02.2020
GED -
Central Square School District
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