Clariza Duval
Tucson,AZ
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Spectrum Plastics
Tucson, AZ
08.2015 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Buyer
GW Plastics
Tucson, AZ
01.2013 - 08.2015
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Reduced procurement costs through strategic sourcing, competitive bidding, and effective negotiations.
- Developed strong relationships with suppliers to secure favorable pricing terms and conditions for the company''s benefit.
Customer Service Representative
Solon Corporation
Tucson, AZ
01.2011 - 10.2012
- Providing services to internal departments by placing orders, coordinating services through contractors.
- Making sure suppliers delivered orders on time.
- Providing excellent service to the production team.
Import and Export Coordinator
Offshore Group
Tucson, AZ
06.2000 - 12.2010
- Investigated discrepancies in shipping documents and resolved issues with vendors.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Managed import and export of hazardous materials in compliance with applicable laws and regulations.
- Established and built positive relationships with vendors and carriers, promoting competitive shipping rates and service.
Customer Service Representative
EDS Corp
Tucson, AZ
04.1996 - 06.2000
- Assisting AT&T customers with billing questions.
- Providing customers with information about new product and services.
- Assisting customers with disputes and making sure customer satisfaction was always accomplished.
Bilingual Customer Service Operator
First Data Corporation
Tucson, AZ
05.1994 - 12.1995
- Provided current progress information to customers to maintain strong relations.
- Collaborated with cross-functional teams to ensure seamless service execution.
- Actively sought ways to improve personal skills and knowledge, staying current with industry trends and advancements in technology relevant to the role of a Service Operator.
- Spearheaded process improvements to enhance overall service quality and customer satisfaction levels.
- Enhanced customer satisfaction by efficiently handling long-distance calls and providing accurate information.
- Provided technical support for telephone system upgrades, minimizing downtime during transitions.
- Addressed customer inquiries promptly, resolving issues efficiently to maintain a positive brand image.
- Managed emergency situations calmly and professionally, ensuring the safety of all parties involved.
- Reduced call waiting times by effectively prioritizing and managing high call volumes.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Connected callers with appropriate professional, department, or business.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Maintained accurate records of calls placed and received.
Education
Diploma -
Rincon High School
Tucson, AZ05.1993
Skills
- Customer Service
- Problem-solving abilities
- Data Entry
- Call center experience
- Complaint Handling
- Microsoft Excel
- Call Center Operations
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Spectrum Plastics
08.2015 - Current
Buyer
GW Plastics
01.2013 - 08.2015
Customer Service Representative
Solon Corporation
01.2011 - 10.2012
Import and Export Coordinator
Offshore Group
06.2000 - 12.2010
Customer Service Representative
EDS Corp
04.1996 - 06.2000
Bilingual Customer Service Operator
First Data Corporation
05.1994 - 12.1995
Diploma -
Rincon High School