Clariza Serpas
Lake Elsinore,CA
Summary
Proven track record of enhancing customer satisfaction and improving lead conversion rates at Gosch Ford of Temecula through diligent follow-ups and innovative problem-solving. Skilled in appointment scheduling and active listening, adept at managing high-stress situations with patience and empathy. Demonstrates a goal-oriented mindset, achieving significant improvements in operational efficiency and customer service excellence.
Overview
7
7
years of professional experience
Work History
BDC Service Representative
Gosch Ford of Temecula
Temecula, CA
05.2024 - Current
- Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.
- Assisted in resolving customer issues by competently responding to both internal and external customer requests.
- Achieved high level of customer service by assisting customers and assessing needs.
- Contributed ideas during team meetings that led to innovative solutions for enhancing the overall customer experience at the dealership.
- Maintained accurate records of customer interactions, improving database quality and facilitating targeted followups.
Warehouse Lead
Aquamor
Temecula, CA
11.2023 - 05.2024
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Cashier Manager
Villa Ford Of Orange
Orange, CA
01.2019 - 11.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Disneyland Ride Operator
Disneyland California Adventure
Anaheim, CA
10.2017 - 01.2019
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Education
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CA05.2025
High School Diploma -
Valley Academy Of Arts And Sciences
Granada Hills, CA06.2016
Skills
- Strong multitasking
- Goal-oriented mindset
- Call center experience
- Appointment Scheduling
- Patience and Empathy
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Spanish
Professional Working
Timeline
BDC Service Representative
Gosch Ford of Temecula
05.2024 - Current
Warehouse Lead
Aquamor
11.2023 - 05.2024
Cashier Manager
Villa Ford Of Orange
01.2019 - 11.2023
Disneyland Ride Operator
Disneyland California Adventure
10.2017 - 01.2019
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
High School Diploma -
Valley Academy Of Arts And Sciences