Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clark Banner

Lehi

Summary

Dynamic plumbing professional with extensive experience at All Hours Plumbing & Drain Cleaning, excelling in team leadership and customer service. Proven track record in optimizing emergency response times and resolving complex issues efficiently. Skilled in workflow management and employee training, committed to maintaining high-quality standards and workplace safety.

Overview

20
20
years of professional experience

Work History

Service Manager

Rare Breed Plumbing
05.2023 - Current
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.

Hydronic Technician

Scott Hale
05.2020 - 05.2023
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.

Plumbing Manager

All Hours Plumbing & Drain Cleaning
05.2017 - 05.2021
  • Optimized response times for emergency plumbing services through streamlined dispatch processes.
  • Established strong relationships with vendors, negotiating favorable terms and securing high-quality materials at competitive prices.
  • Resolved customer complaints efficiently by addressing root causes of issues promptly and professionally.
  • Spearheaded initiatives for adopting sustainable practices, reducing environmental impact while maintaining service quality.
  • Coordinated scheduling of plumbing projects to ensure optimal resource allocation and timely completion of tasks.
  • Evaluated staff performance through regular reviews, identifying areas for improvement and providing constructive feedback.

Service Plumber

Friendly Home Services
05.2016 - 05.2018

Performed normal service, plumbing, such as installing water, heaters water, softeners, water, treatment, faucets, fixtures, tubs, sewers, and mechanical systems as needed for service

Service Plumber

Any Hour Services
05.2013 - 05.2018
  • Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
  • Educated customers on preventative maintenance measures to reduce future plumbing issues.
  • Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
  • Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.

Licensed Journeyman Plumber

Abt Plumbing And Rooter
05.2011 - 05.2016

Performed normal service, plumbing, such as installing water, heaters water, softeners, water, treatment, faucets, fixtures, tubs, sewers, and mechanical systems as needed for service

Licensed Journeyman Plumber

Joan Stevenson Plumbing
05.2011 - 05.2013

Performed normal service, plumbing, such as installing water, heaters water, softeners, water, treatment, faucets, fixtures, tubs, sewers, and mechanical systems as needed for service

Licensed Journeyman Plumber

Ck Mechanical Plumbing
05.2009 - 05.2011
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Independently worked on projects, while offering process coordination and cooperation with other teams.
  • Selected type and size of piping required for each project.
  • Offered guidance and training to junior team members.

Lead Apprentice, Plumber

CRS Mechanical
05.2008 - 05.2010
  • Followed safety practices and procedures to reduce on-site risks.
  • Installed plumbing systems and fixtures in residential and commercial properties.
  • Cleaned and maintained plumbing tools and equipment to reduce potential downtime.
  • Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.

Apprentice Plumber

Jasper Plumbing
05.2005 - 05.2008
  • Assisted licensed plumbers in installation and repair of plumbing systems.
  • Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
  • Maintained clean workspaces during all phases of projects, upholding company image while promoting a culture of professionalism within the team.
  • Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.

Education

Plumbing School - Plumbing

Utah Valley University
Orem, UT

Plumbing -

Davis Community College
Kaysville, UT
2008

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Reliable and responsible
  • Employee training and development
  • Customer service management
  • Time management
  • Conflict resolution
  • Goal oriented
  • Workflow management
  • Team collaboration and leadership
  • Trustworthy and honest
  • Employee relations
  • KPI monitoring
  • Quality assurance
  • Workplace safety
  • Documentation and reporting
  • Crew leadership
  • Work Planning and Prioritization

Timeline

Service Manager

Rare Breed Plumbing
05.2023 - Current

Hydronic Technician

Scott Hale
05.2020 - 05.2023

Plumbing Manager

All Hours Plumbing & Drain Cleaning
05.2017 - 05.2021

Service Plumber

Friendly Home Services
05.2016 - 05.2018

Service Plumber

Any Hour Services
05.2013 - 05.2018

Licensed Journeyman Plumber

Abt Plumbing And Rooter
05.2011 - 05.2016

Licensed Journeyman Plumber

Joan Stevenson Plumbing
05.2011 - 05.2013

Licensed Journeyman Plumber

Ck Mechanical Plumbing
05.2009 - 05.2011

Lead Apprentice, Plumber

CRS Mechanical
05.2008 - 05.2010

Apprentice Plumber

Jasper Plumbing
05.2005 - 05.2008

Plumbing School - Plumbing

Utah Valley University

Plumbing -

Davis Community College