Clark Porter

Investigate Citizen's opinions through surveys, opinion polls, data analysis and social media data mining.

Senior Living Assisted Living Community of +/- 200 Residents. Shift Lead Customer Service Included:

• Liaison between Residents and Management
• Account Billing
• Assisted in Food Services
• First Responder - Medical and Security
• Annual continuing education
• CPR, AED, Wound Care Certified
• Corporate Driver and Transportation Scheduler
• Employee Scheduling
• Contractor Scheduling
• Returned customer calls and responded to inquiries and complaints
• Environmental Services / Fire Control Panel Operator
• Safety Committee Member
• Diversity Training
• Trained new associated in various customer service positions
• Wellness Department Programs
• Corporate Platinum Customer Service Aware - nationwide - 2018

• Employee Scheduling
• Delivery Scheduling and Execution
• Payroll
• Daily Deposits
• Stocking and Rotating Inventory
• Housekeeping
• Facility Environmental Services
• Fire Panel Controls and Suppression
• Customer Service
• Credit Card Processing
• Video Security / Criminal Investigation and Follow - Through
• Franchisee Employee of the Month Award Winner

• Medical Assistance (Medication Administration, Ambulation, Range of Motion Exercises, Physical Care)
• Household Assistance
• Personal Assistant / Patient Advocate
• Transportation
• Meal Preparation
• Appointment Scheduling
• Pet Care

Textile Dyes and Chemical Products

Duties Included:

• Combine and maintain quantity for various textile orders
• Supply and Demand Control
• Restocking - hazardous dyes and chemicals
• Shift - lead Confined Space Rescuer
• Safety Leader / HAZMAT
• Diversity Training
• Mixed dyes through computer generation or by hand
• Research and Development
• "Employee of the Quarter"
• Five Year Employee Commendation Awards for First Responder and Attendance