Clarke Guan
Kissimmee,FL
Summary
Dedicated, hardworking management professional with extensive daily planning and operations experience. Banquet service background. Extensive experience catering parties that served more than
1000 guests. Customer relations, floor planning and menu development expertise. Food service professional adept at FOH and
BOH operations. Demonstrated team leader with excellent staff management skills. Flexible, results-oriented Manager offering
focused leadership and restaurant operations knowledge to drive profitability.
Overview
10
10
years of professional experience
Work History
Transportation Safety Manager
Logistic Pros
Orlando, FL
11.2020 - 10.2023
- Organized, planned and oversaw movement of vehicles, personnel and cargo throughout country.
- Determined most efficient modes of transportation and prepared transportation documents.
- Marked and labeled cargo and freight shipments in accordance with regulatory requirements.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Worked with providers such as freight carriers to resolve delivery problems and make schedule adjustments.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Planned workflow, coordinated employee scheduling and assigned duties to maintain performance and accommodate fluctuating workloads.
- Reviewed supplies inventory levels and purchased necessary items.
- Confirmed driver documents, including bills of lading, trailer placards and current HAZMAT guide.
- Collaborated with other departments to carry out claims process and loss mitigation from accidents.
- Analyzed network distribution and performed optimization studies to recommend changes for reducing cost.
Coffee Shop/Broadway Deli Manager
Omni Hotels & Resorts
Orlando, FL
01.2019 - 03.2020
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
- Worked closely with the chef and cooks to determine menu plans for special events or occasions.
- Collaborated with the Executive Chef to analyze and approve all food and beverage selections.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Regularly updated computer systems with new pricing and daily food specials.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Built sales forecasts and schedules to reflected desired productivity targets.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
F&B Assistant Manager
Waldorf Astoria Orlando
Orlando, FL
07.2016 - 03.2018
- Carefully interviewed, selected, trained and supervised staff.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
- Created fun team building activities to engage staff in up-selling to meet revenue targets.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Carefully prepared weekly payroll to keep up with projected revenue for the week.
F&B Supervisor
Hilton Orlando Bonnet Creek
Orlando, FL
01.2014 - 07.2016
- Interacted positively with customers while promoting hotel facilities and services.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Organized special events (BEO), including receptions, promotions and corporate luncheons.
- Correctly calculated inventory and ordered appropriate supplies.
- Led and directed team members on effective methods, operations and procedures.
- Maintained safe food handling and other standards at all times.
- Resolved problems promptly and escalated larger concerns to management.
- Managed customer service by training staff, overseeing operations and resolve issues in a timely manner.
Skills
- Passion for customer satisfaction
- Workflow Optimization
- Proficient in Microsoft Office
- Handling Customer Complaints
- Report Preparation and Analysis
- Multitasking and Organization
- Relationship Building
- Quality Assurance
- Complex Problem Solving
- Accounting Support
- Invoicing and Billing
- Customer Service
- Handling Complaints
- Microsoft Office Suite
- PC Proficient
Timeline
Transportation Safety Manager
Logistic Pros
11.2020 - 10.2023
Coffee Shop/Broadway Deli Manager
Omni Hotels & Resorts
01.2019 - 03.2020
F&B Assistant Manager
Waldorf Astoria Orlando
07.2016 - 03.2018
F&B Supervisor
Hilton Orlando Bonnet Creek
01.2014 - 07.2016
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