Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarke Jackson

Columbia,TN

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Punctual and efficient employee known for reliability and outstanding customer service.

Overview

11
11
years of professional experience

Work History

Delivery Driver

DoorDash
03.2023 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.

General Manager

Blackjack Pizza Franchising
09.2015 - 02.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Manager

Jimmy John's Gourmet Sandwiches
09.2014 - 04.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.

Store Clerk

Jimmy Cleaners
07.2012 - 08.2014
  • Assisted customers by answering questions and fulfilling requests.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Processed credit, debit and cash transactions correctly to obtain full payment of customer purchases.
  • Issued detailed receipts to every paying customer as proof of purchase and to avoid discrepancies.
  • Operated POS systems to accurately process customer purchases.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Franklin Christian Academy
Franklin, TN

Skills

  • Safe Driver Training
  • Local Routes Understanding
  • Food Delivery
  • Customer Service
  • Time Management
  • Employee Scheduling
  • Problem Resolution
  • Staff Training
  • Labor Cost Controls
  • Food Preparation and Safety
  • Team Leadership
  • Budgeting and Cost Control Strategies

Timeline

Delivery Driver

DoorDash
03.2023 - Current

General Manager

Blackjack Pizza Franchising
09.2015 - 02.2023

Manager

Jimmy John's Gourmet Sandwiches
09.2014 - 04.2015

Store Clerk

Jimmy Cleaners
07.2012 - 08.2014

High School Diploma -

Franklin Christian Academy

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Clarke Jackson