Clarriesha Jones
Los Angeles,CA
Summary
To obtain a challenging full time position in a company that offers the opportunity for growth and advancement for a dedicated hardworking employee.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Humana Health Insurance
Los Angeles , CA
06.2021 - Current
- Handle 40-50 inbound calls daily from members in a fast-paced inbound call center environment
- Ensures that every customer is greeted and in a friendly manner over the phone
- Answering any benefits questions regarding about their health insurance policy for medical and dental
- Overriding any medication that needs to be filled.
- Updating phone numbers, address, and credit cards
- Providing information with providers and specialist in/out of network for insurance policy.
- Taking payments for monthly payments to keep an active insurance policy.
Caregiver
Accredited Home Health
Los Angeles, CA
07.2016 - 06.2021
- Meet clients needs with respect and attention to safety.
- Assist clients with their daily living activities such as bathing, grooming, dressing, cooking and toileting.
- Be engaging with conversation and providing companionship.
- Help promote their independence and maintain their dignity.
- Prepping meals and grocery shopping.
- Medication Reminder.
- Performing light housekeeping duties.
Server/Cashier
Louisiana Famous Fried Chicken & Seafood
Los Angeles, CA
04.2014 - 09.2016
- Taking orders.
- Prepare customer orders.
- Operating an cash register to receive payment in cash.
- Issuing accurate change and receipts.
- Restock on condiments, paper wares, plastic wares, napkins, juices/sodas in refrigerator.
- Make sure cash register areas and restaurant is cleaned all times.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06.2014
Skills
- Friendly and Positive Attitude
- Empathy
- Good Communication
- Patience
- Respectful and Compassionate
- Dependable and Responsible
- Knowledgeable
- Self Motivated
- Inbound and Outbound Calling
- Understanding Customer Needs
- 65 wpm Typing Speed
- Multitasking and Prioritization
- Call Documentation
- Credit Card Payment Processing
- Cash Handling
- First Aid and Safety
- Meal Preparation
- Housekeeping
- HIPAA Compliance
Timeline
Customer Service Representative
Humana Health Insurance
06.2021 - Current
Caregiver
Accredited Home Health
07.2016 - 06.2021
Server/Cashier
Louisiana Famous Fried Chicken & Seafood
04.2014 - 09.2016
High School Diploma -
George Washington Preparatory High School