Clarriesha Jones
Los Angeles,CA
Summary
To obtain a challenging full time position in a company that offers the opportunity for growth and advancement for a dedicated hardworking employee.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Humana Health Insurance
Los Angeles , CA
06.2021 - Current
- Handle 40-50 inbound calls daily from members in a fast-paced inbound call center environment
- Ensures that every customer is greeted and in a friendly manner over the phone
- Answering any benefits questions regarding about their health insurance policy for medical and dental
- Overriding any medication that needs to be filled.
- Updating phone numbers, address, and credit cards
- Providing information with providers and specialist in/out of network for insurance policy.
- Taking payments for monthly payments to keep an active insurance policy.
Caregiver
Accredited Home Health
Los Angeles, CA
07.2016 - 06.2021
- Meet clients needs with respect and attention to safety.
- Assist clients with their daily living activities such as bathing, grooming, dressing, cooking and toileting.
- Be engaging with conversation and providing companionship.
- Help promote their independence and maintain their dignity.
- Prepping meals and grocery shopping.
- Medication Reminder.
- Performing light housekeeping duties.
Server/Cashier
Louisiana Famous Fried Chicken & Seafood
Los Angeles, CA
04.2014 - 09.2016
- Taking orders.
- Prepare customer orders.
- Operating an cash register to receive payment in cash.
- Issuing accurate change and receipts.
- Restock on condiments, paper wares, plastic wares, napkins, juices/sodas in refrigerator.
- Make sure cash register areas and restaurant is cleaned all times.
Education
High School Diploma -
George Washington Preparatory High School
Los Angeles, CA06.2014
Skills
- Friendly and Positive Attitude
- Empathy
- Good Communication
- Patience
- Respectful and Compassionate
- Dependable and Responsible
- Knowledgeable
- Self Motivated
- Inbound and Outbound Calling
- Understanding Customer Needs
- 65 wpm Typing Speed
- Multitasking and Prioritization
- Call Documentation
- Credit Card Payment Processing
- Cash Handling
- First Aid and Safety
- Meal Preparation
- Housekeeping
- HIPAA Compliance
Timeline
Customer Service Representative
Humana Health Insurance
06.2021 - Current
Caregiver
Accredited Home Health
07.2016 - 06.2021
Server/Cashier
Louisiana Famous Fried Chicken & Seafood
04.2014 - 09.2016
High School Diploma -
George Washington Preparatory High School
Similar Profiles
TANISHA JONESTANISHA JONES
Annual Enrollment Representative (Remote) at Humana Health InsuranceAnnual Enrollment Representative (Remote) at Humana Health Insurance
Reg Jon LeeReg Jon Lee
Clinical Support Specialist at Humana Health InsuranceClinical Support Specialist at Humana Health Insurance
Laurie McCabeLaurie McCabe
Sr Product Owner, Data Enablement at Humana Health Insurance Inc.Sr Product Owner, Data Enablement at Humana Health Insurance Inc.
Grace BonafedeGrace Bonafede
TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)TV Talent Assistant to Andrew Kurland at Creative Artists Agency (CAA)
Christian PalmerChristian Palmer
Manager at Mr. T RestaurantManager at Mr. T Restaurant