Overview
Work History
Education
Skills
Timeline
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Clasia Weston

Albany,GA

Overview

6
6
years of professional experience

Work History

Shift Manager

Checkers
Albany, Ga
03.2023 - Current
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Ensured completion of all opening and closing duties were completed accurately according to established guidelines.

Sales Associate

Walmart
Albany , GA
08.2020 - 11.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Conducted inventories on a regular basis to track stock levels.
  • Attended weekly team meetings to review performance goals and objectives.

Customer Service Representative

Teleperformance
Albany, GA
05.2018 - 04.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate of Arts - Early Childhood Education

Albany Technical College
Albany, GA
08-2023

High School Diploma -

Westover High School
Albany, GA
05-2017

Skills

  • Quality Assurance
  • Team Development
  • Staff Development
  • Inventory Control
  • Handling Customer Complaints
  • Staff Training and Onboarding

Timeline

Shift Manager

Checkers
03.2023 - Current

Sales Associate

Walmart
08.2020 - 11.2022

Customer Service Representative

Teleperformance
05.2018 - 04.2020

Associate of Arts - Early Childhood Education

Albany Technical College

High School Diploma -

Westover High School

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Clasia Weston