Clasia Weston
Albany,GA
Overview
6
6
years of professional experience
Work History
Shift Manager
Checkers
Albany, Ga
03.2023 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Sales Associate
Walmart
Albany , GA
08.2020 - 11.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Conducted inventories on a regular basis to track stock levels.
- Attended weekly team meetings to review performance goals and objectives.
Customer Service Representative
Teleperformance
Albany, GA
05.2018 - 04.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Early Childhood Education
Albany Technical College
Albany, GA08-2023
High School Diploma -
Westover High School
Albany, GA05-2017
Skills
- Quality Assurance
- Team Development
- Staff Development
- Inventory Control
- Handling Customer Complaints
- Staff Training and Onboarding
Timeline
Shift Manager
Checkers
03.2023 - Current
Sales Associate
Walmart
08.2020 - 11.2022
Customer Service Representative
Teleperformance
05.2018 - 04.2020
Associate of Arts - Early Childhood Education
Albany Technical College
High School Diploma -
Westover High School