Patera Robinson
Miami,FL
Overview
17
17
years of professional experience
Work History
Housing Specialist
Empower U Community Health Center
09.2011 - Current
- Sought out affordable housing options and residences for people in need.
- Assisted applicants in filling out housing applications and verifying assets.
- Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Conducted home and apartment inspections to identify safety issues and needed repairs.
Guest Sevices Coordinator
Fontainebleau Miami Beach
10.2008 - 08.2011
- Gave information about area attractions and provided directions.
- Coordinated arrivals and departures of VIPs.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Coaching and Development Specialist
Interactive Response Technologies
07.2007 - 09.2008
- Mentored and coached team members on QA topics and strategies.
- Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
- Fixed identified issues to improve workflows.
Telesales Representative
Interactive Response Technologies
10.2005 - 07.2007
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
Education
Associate of Science - Health Administration
Miami Dade College
Miami, FL06.2006
High School Diploma -
Miami Carol City Senior High School
Miami Gardens, FL06.2004
Skills
- Case Management
- Customer Satisfaction
- Low Income Housing Tax Credits
- Maintain Records
Timeline
Housing Specialist
Empower U Community Health Center
09.2011 - Current
Guest Sevices Coordinator
Fontainebleau Miami Beach
10.2008 - 08.2011
Coaching and Development Specialist
Interactive Response Technologies
07.2007 - 09.2008
Telesales Representative
Interactive Response Technologies
10.2005 - 07.2007
Associate of Science - Health Administration
Miami Dade College
High School Diploma -
Miami Carol City Senior High School