Overview
Work History
Education
Skills
Timeline
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Patera Robinson

Miami,FL

Overview

17
17
years of professional experience

Work History

Housing Specialist

Empower U Community Health Center
09.2011 - Current
  • Sought out affordable housing options and residences for people in need.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
  • Conducted home and apartment inspections to identify safety issues and needed repairs.

Guest Sevices Coordinator

Fontainebleau Miami Beach
10.2008 - 08.2011
  • Gave information about area attractions and provided directions.
  • Coordinated arrivals and departures of VIPs.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Coaching and Development Specialist

Interactive Response Technologies
07.2007 - 09.2008
  • Mentored and coached team members on QA topics and strategies.
  • Assisted teammates in developing skills necessary to grasp application concepts and tool suite.
  • Fixed identified issues to improve workflows.

Telesales Representative

Interactive Response Technologies
10.2005 - 07.2007
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Answered inbound telephone calls from interested customers to persuasively discuss offerings.

Education

Associate of Science - Health Administration

Miami Dade College
Miami, FL
06.2006

High School Diploma -

Miami Carol City Senior High School
Miami Gardens, FL
06.2004

Skills

  • Case Management
  • Customer Satisfaction
  • Low Income Housing Tax Credits
  • Maintain Records

Timeline

Housing Specialist

Empower U Community Health Center
09.2011 - Current

Guest Sevices Coordinator

Fontainebleau Miami Beach
10.2008 - 08.2011

Coaching and Development Specialist

Interactive Response Technologies
07.2007 - 09.2008

Telesales Representative

Interactive Response Technologies
10.2005 - 07.2007

Associate of Science - Health Administration

Miami Dade College

High School Diploma -

Miami Carol City Senior High School

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Patera Robinson