Claude Rosier
Transportation manager
Hyde Park,MA
Summary
Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Transportation Supervisor
Dpv Transportation
Everest, MA
04.2023 - Current
- Managed routing, driver supervision and DOT compliance.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Scheduled repair and preventive maintenance of vehicles and other equipment.
- Planned and established transportation routes, work schedules and operator assignments.
- Maintained compliance with DOT regulations and accurately documented driver qualifications, permits and equipment information
- Managed routing, driver supervision and DOT compliance
- Coordinated driver dispatch to accomplish daily delivery requirements
- Analyzed transportation data to identify improvement opportunities
- Verified that drivers completed required safety training and attended quarterly driver safety meetings
- Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations
- Managed driver safety awards program, promoting safe driving and working safe initiative
- Planned and established transportation routes, work schedules and operator assignments
Transportation Manager
Secure Transportation
Boston, MA
10.2023 - Current
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Organized records of vehicles, schedules and completed orders.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Created and enforced detailed organization processes to increase quality and service standards.
- Reviewed established business practices and improved processes to reduce expenses.
- Developed and maintained knowledgeable and productive team of employees.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Oversaw team of 20 drivers by reviewing performance to promote timely and efficient deliveries and operations.
Transit Bus Operator
MBTA
Charlestown, MA
04.2019 - 03.2023
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed predetermined routes to consistently meet targets and maintain schedules.
- Aided passengers with disabilities or special needs.
- Provided information about routes, destinations and timelines to inform passengers.
- Updated and maintained accurate trip logs and records.
- Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
- Complied with traffic regulations to operate vehicles in safe and courteous manner.
- Drove over 50-passenger shuttle bus to and from terminal
Transportation Coordinator
Sheffield Llc
Taunton, MA
02.2020 - 10.2022
- Managed labor assignments and equipment allocations and met transportation, operations and production goals.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed strategies to reduce transportation costs and increase operational performance.
- Coordinated dispatching of over 30 drivers to accomplish daily delivery requirements.
- Led shipment scheduling and routing with carriers, enabling reliable customer updates.
Dispatcher
True World Foods
Boston, MA
09.2017 - 06.2018
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Monitored and tracked dispatch communication systems.
- Generated reports to track deliveries and maintain proper records and documentation.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Directed dispatching, routing, and tracking of 20 fleet vehicles
Delivery Driver
North Coast Seafood
Boston, MA
02.2015 - 12.2017
- Operated vehicle safely in highly congested areas with no traffic violations.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Minimized company liability and risks to loads by obeying traffic laws.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Inspected load security and checked for damages.
- Completed on-time deliveries by choosing best and most efficient routes
- Delivered packages to customer doorsteps and business offices
Customer Service Cashier
UFood
Boston, MA
02.2014 - 04.2016
- Processed refunds and exchanges in accordance with company policy.
- Operated cash register to record transactions accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered product questions using knowledge of sales and store promotions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Lifted up to 75 pounds at once and used forklift to move heavier loads
Education
High School Diploma -
Community Academy Of Science And Health
Boston, MA04.2018
Bachelor of Arts - Theology
Regent University
Virginia Beach, VA01.2023
Skills
- Microsoft Office
- Incident Logs
- Monitor System Operations
- Transportation and Logistics Coordination
- DOT Regulations
- Driving and Transportation
- Route Assignments
- Transportation Solution Development
- Reading Comprehension
- Delivery Issues Resolution
- Strategic Partnership
- Resolving Shipping and Delivery Problems
- Materials Management
- Budget Controls
- Fleet Dispatching
- Safety Management
- Route Planning
- Staff Recruitment
- Schedule Control
- Assignment Coordination
- Resource Management
- Traffic Management
- Continuous Improvement Projects
- Improvement Recommendations
- Route Optimization
- Daily Operations Management
- Company Inventory Oversight
- Staff Development
Languages
English, French
Full Professional
Certification
CDL class B with air break and passenger endorsement
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Transportation Manager
Secure Transportation
10.2023 - Current
Transportation Supervisor
Dpv Transportation
04.2023 - Current
Transportation Coordinator
Sheffield Llc
02.2020 - 10.2022
Transit Bus Operator
MBTA
04.2019 - 03.2023
Dispatcher
True World Foods
09.2017 - 06.2018
Delivery Driver
North Coast Seafood
02.2015 - 12.2017
Customer Service Cashier
UFood
02.2014 - 04.2016
High School Diploma -
Community Academy Of Science And Health
Bachelor of Arts - Theology
Regent University