Claudette Larrousse
Oviedo,FL
Summary
Efficiently direct team member works to maximize efficiency and profitability. Talented trainer and mentor with many years of related experience. Clear and direct communicator with customer service and sales expertise.
Overview
6
6
years of professional experience
Work History
Bartender Shift Manager
Hideaway Bar
Orlando , FL
04.2023 - Current
- Develop business strategies to expand store traffic and optimize profitability.
- Meet sales goals by training, motivating, mentoring, and providing feedback to bar staff.
- Ensure high levels of customer satisfaction through excellent service.
- Deal with all issues that arise from staff or customers (complaints, grievances, etc.).
Sales Account Manager
AZP Multifamily
Orlando , FL
10.2022 - 04.2023
- Conducted product demonstrations for existing and potential customers.
- Monitored market trends, competitor activities, and customer needs to identify new business opportunities.
- Managed accounts to ensure customer satisfaction and account retention.
- Built strong relationships with clients by providing exceptional customer service.
Bartender Shift Manager
Devaneys Sports Pub
Orlando , FL
06.2021 - 10.2022
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
- Planned special events such as promotions, happy hours, live music nights., to increase sales revenue.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
Sales Account Manager
City Beverages
Orlando , FL
06.2018 - 05.2021
- Maintained relationships with 120+ accounts and advised on inventory management and new product education to best serve partner needs.
- Consistently achieved monthly goals.
- Provided mentorship for new hires to ensure team-wide success.
- Balanced expectations between partner accounts and business goals for a harmonious experience.
- Provided signage and promotional marketing strategies for the retailer's success.
Education
Oak Ridge High School
Orlando, FL01-2013
Skills
- Fluent in Spanish, Italian, and English
- Costumer Relations
- Product Knowledge
- Competitive Analysis
- Strategic Prospecting
- Goal Oriented
- Menu development
- POS System Operation
- Waste Reduction
- Ordering Supplies
- Employee Coaching
- Beverage knowledge
- Food Service
Timeline
Bartender Shift Manager
Hideaway Bar
04.2023 - Current
Sales Account Manager
AZP Multifamily
10.2022 - 04.2023
Bartender Shift Manager
Devaneys Sports Pub
06.2021 - 10.2022
Sales Account Manager
City Beverages
06.2018 - 05.2021
Oak Ridge High School
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