OSVALDO PEREZ
WEST CHICAGO,IL
Summary
Driven professional with extensive experience in hospitality and logistics, notably as a Bartender Shift Manager at Hotel Baker. Excelled in staff management, enhancing team performance and customer satisfaction. Skilled in inventory control and POS system operation, achieving significant efficiency improvements. Demonstrates exceptional organizational ability and a commitment to workplace safety, ensuring smooth operations and a positive work environment.
Overview
14
14
years of professional experience
Work History
Bartender Shift Manager
Hotel Baker
02.2017 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Mail and Supply Carrier
Dupage County
02.2011 - 03.2024
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
Mail Sorter
Metro Air Services
08.2012 - 07.2017
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients.
- Reviewed incoming mail for proper date, postage and barcode scans.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Education
High School Diploma -
West Chicago Community High
West Chicago, IL06.2008
Skills
- Cleanliness standards
- Upselling strategies
- POS System Operation
- Ordering Supplies
- Scheduling Staff
- Customer Service
- Organizational ability
- Outgoing Personality
- Inventory
- Professional Appearance
- Wine and liquor knowledge
- Staff Management
- Fluency in spanish and English
- Safety Management
- Safety awareness
- Vehicle loading
- Package handling
- Route Navigation
- Hand-Eye Coordination
- Load Management
- Accuracy and Precision
- Reliability and punctuality
- Workplace Safety
- Forklift Operation
Languages
Spanish
Native or Bilingual
Timeline
Bartender Shift Manager
Hotel Baker
02.2017 - Current
Mail Sorter
Metro Air Services
08.2012 - 07.2017
Mail and Supply Carrier
Dupage County
02.2011 - 03.2024
High School Diploma -
West Chicago Community High
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